Greengate Medical Centre, London: patient reviews and CQC rating
Greengate Medical Centre is a GP practice in London with 6,624 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 1.9 full-time-equivalent qualified GPs, or 3,499 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Greengate Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 54%, below the England figure of 69%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 246th of the 648 practices in London with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (82%). 100 patients answered the survey (response rate 13%).
| Survey question | Greengate Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 82% | 71% | 77% |
| Easy to contact by phone | 82% | 55% | 57% |
| Easy to contact via the website | 53% | 53% | 58% |
| Easy to contact via the NHS App | 67% | 50% | 54% |
| Reception team helpful | 89% | 79% | 85% |
| Last contact good | 76% | 67% | 73% |
| Wait for appointment about right | 54% | 62% | 69% |
| Listened to well | 90% | 83% | 87% |
| Treated with care and concern | 85% | 82% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 90% | 87% | 90% |
In the Friends and Family Test for July 2026, 89% of 141 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Greengate Medical Centre is Good, published in November 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,624 patients were registered at Greengate Medical Centre in September 2026, down 11.4% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 3,499 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.1 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 2,320 appointments a month, or 350 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 18% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | Greengate Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 350 | 456 | 510 |
| Face to face | 60% | 58% | 63% |
| Same day as booked | 18% | 46% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 11% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (11.3% against 7.9%) and serious mental illness (1.4% against 1.0%). It has a lower share for osteoporosis (0.0% against 1.2%), atrial fibrillation (0.7% against 2.2%) and palliative or supportive care needs (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 33.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.2% | 15.2% |
| Diabetes | 17+ yrs | 11.3% | 7.9% |
| Depression | 18+ yrs | 9.1% | 14.3% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Cancer | All ages | 1.8% | 3.8% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 58.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.3% | 74.9% |
Greengate Medical Centre, 497 Barking Road, Plaistow, London, E13 8PS. Phone: 020 8471 7160.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Essex Lodge | 0.3 km | 71% |
| Balaam Street Surgery | 0.3 km | 74% |
| Glen Road Medical Centre | 0.5 km | 66% |
| The Project Surgery | 0.9 km | 73% |
| Lucas Avenue Practice | 1.2 km | 69% |
- Aspire Medical Centre (69% overall experience good)
- Boleyn Medical Centre (70% overall experience good)
- Central Park Surgery (64% overall experience good)
- Dr Ajith Azad, Dr Sajith Azad and Dr NM Mohamed Faiz (83% overall experience good)
- Market Street Health Group (51% overall experience good)
- The Project Surgery (73% overall experience good)
How do patients rate Greengate Medical Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Greengate Medical Centre as good, against 77% across England. 82% found it easy to get through by phone.
How many patients are registered at Greengate Medical Centre?
6,624 patients were registered in September 2026, down 11.4% on a year earlier.
What is Greengate Medical Centre's CQC rating?
Good overall, published in November 2017.
How many GPs does Greengate Medical Centre have?
1.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 3,499 patients per GP against 2,171 across England.
Are appointments at Greengate Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Greengate Medical Centre's phone number?
020 8471 7160.