Market Street Health Group, London: patient reviews and CQC rating
Market Street Health Group is a GP practice in London with 12,994 registered patients (September 2026). In the 2026 GP Patient Survey, 51% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 4.7 full-time-equivalent qualified GPs, or 2,737 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Market Street Health Group
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 86%, below the England figure of 93%. Its weakest is the share who said the wait for their last appointment was about right: 41%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 641st of the 648 practices in London with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (63%). 101 patients answered the survey (response rate 17%).
| Survey question | Market Street Health Group | North East London | England |
|---|---|---|---|
| Overall experience good | 51% | 71% | 77% |
| Easy to contact by phone | 29% | 55% | 57% |
| Easy to contact via the website | 42% | 53% | 58% |
| Easy to contact via the NHS App | 39% | 50% | 54% |
| Reception team helpful | 70% | 79% | 85% |
| Last contact good | 47% | 67% | 73% |
| Wait for appointment about right | 41% | 62% | 69% |
| Listened to well | 72% | 83% | 87% |
| Treated with care and concern | 67% | 82% | 86% |
| Confidence and trust in the clinician | 86% | 91% | 93% |
| Needs met | 82% | 87% | 90% |
In the Friends and Family Test for July 2026, 94% of 264 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Market Street Health Group is Good, published in March 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,994 patients were registered at Market Street Health Group in September 2026, down 3.8% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 2,737 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.0 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 7.5 |
| August 2024 | 4.7 | 8.8 |
| August 2025 | 4.7 | 7.9 |
| August 2026 | 4.7 | 6.7 |
From June 2026 to August 2026 the practice recorded 11,184 appointments a month, or 861 per 1,000 registered patients (England: 510). 32% were face to face (England: 63%). 67% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
23% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Market Street Health Group | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 861 | 456 | 510 |
| Face to face | 32% | 58% | 63% |
| Same day as booked | 67% | 46% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), serious mental illness (1.7% against 1.0%) and diabetes (11.3% against 7.9%). It has a lower share for osteoporosis (0.3% against 1.2%), depression (6.0% against 14.3%) and atrial fibrillation (1.0% against 2.2%). The practice's patients live in areas with an average deprivation score of 36.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.3 years for women and 75.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.0% | 15.2% |
| Diabetes | 17+ yrs | 11.3% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Depression | 18+ yrs | 6.0% | 14.3% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Cancer | All ages | 2.0% | 3.8% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Palliative care | All ages | 1.3% | 0.6% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Dementia | All ages | 1.0% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.1% | 74.9% |
98% of the practice's patients live in the E6 postcode district. 99% live in Newham, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| E6 | 12,901 | 98% |
Market Street Health Group, 52 Market Street, East Ham, London, E6 2RA. Phone: 020 8548 2200.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Aspire Medical Centre | 0.5 km | 69% |
| Central Park Surgery | 0.5 km | 64% |
| Lathom Road Medical Centre | 0.9 km | 76% |
| Boleyn Medical Centre | 0.9 km | 70% |
| Dr Ajith Azad, Dr Sajith Azad and Dr NM Mohamed Faiz | 0.9 km | 83% |
- Aspire Medical Centre (69% overall experience good)
- Boleyn Medical Centre (70% overall experience good)
- Central Park Surgery (64% overall experience good)
- Dr Ajith Azad, Dr Sajith Azad and Dr NM Mohamed Faiz (83% overall experience good)
- Greengate Medical Centre (82% overall experience good)
- The Project Surgery (73% overall experience good)
How do patients rate Market Street Health Group?
In the 2026 GP Patient Survey, 51% of patients described their overall experience of Market Street Health Group as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at Market Street Health Group?
12,994 patients were registered in September 2026, down 3.8% on a year earlier.
What is Market Street Health Group's CQC rating?
Good overall, published in March 2018.
How many GPs does Market Street Health Group have?
4.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,737 patients per GP against 2,171 across England.
Are appointments at Market Street Health Group face to face?
32% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Market Street Health Group's phone number?
020 8548 2200.