The Project Surgery, London: patient reviews and CQC rating
The Project Surgery is a GP practice in London with 5,148 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (North East London: 71%). It has 3.1 full-time-equivalent qualified GPs, or 1,679 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Project Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its weakest is the share who described their overall experience of the practice as good: 73%, against 77% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 454th of the 648 practices in London with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (72%). 98 patients answered the survey (response rate 12%).
| Survey question | The Project Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 73% | 71% | 77% |
| Easy to contact by phone | 74% | 55% | 57% |
| Easy to contact via the website | 68% | 53% | 58% |
| Easy to contact via the NHS App | 69% | 50% | 54% |
| Reception team helpful | 84% | 79% | 85% |
| Last contact good | 74% | 67% | 73% |
| Wait for appointment about right | 70% | 62% | 69% |
| Listened to well | 89% | 83% | 87% |
| Treated with care and concern | 91% | 82% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 93% | 87% | 90% |
5,148 patients were registered at The Project Surgery in September 2026, down 0.8% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 1,679 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 1.5 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 1,788 appointments a month, or 347 per 1,000 registered patients (England: 510). 27% were face to face (England: 63%). 54% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 21% of booked patients did not attend.
| Measure | The Project Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 347 | 456 | 510 |
| Face to face | 27% | 58% | 63% |
| Same day as booked | 54% | 46% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 21% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%). It has a lower share for osteoporosis (0.0% against 1.2%), atrial fibrillation (0.4% against 2.2%) and dementia (0.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 32.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.6% | 14.3% |
| High blood pressure | All ages | 9.5% | 15.2% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Cancer | All ages | 1.3% | 3.8% |
| Coronary heart disease | All ages | 1.1% | 3.0% |
| COPD | All ages | 0.8% | 1.9% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Learning disability | All ages | 0.5% | 0.6% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Heart failure | All ages | 0.3% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 53.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
The Project Surgery, 10 Lettsom Walk, London, E13 0LN. Phone: 020 8472 5234. Website: www.Theproject-surgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Essex Lodge | 0.6 km | 71% |
| East End Medical Centre | 0.6 km | 85% |
| Balaam Street Surgery | 0.7 km | 74% |
| Lucas Avenue Practice | 0.8 km | 69% |
| Greengate Medical Centre | 0.9 km | 82% |
- Aspire Medical Centre (69% overall experience good)
- Boleyn Medical Centre (70% overall experience good)
- Central Park Surgery (64% overall experience good)
- Dr Ajith Azad, Dr Sajith Azad and Dr NM Mohamed Faiz (83% overall experience good)
- Greengate Medical Centre (82% overall experience good)
- Market Street Health Group (51% overall experience good)
How do patients rate The Project Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of The Project Surgery as good, against 77% across England. 74% found it easy to get through by phone.
How many patients are registered at The Project Surgery?
5,148 patients were registered in September 2026, down 0.8% on a year earlier.
How many GPs does The Project Surgery have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,679 patients per GP against 2,171 across England.
Are appointments at The Project Surgery face to face?
27% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Project Surgery's phone number?
020 8472 5234.