Balaam Street Surgery, London: patient reviews and CQC rating
Balaam Street Surgery is a GP practice in London with 10,125 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 3.6 full-time-equivalent qualified GPs, or 2,813 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Balaam Street Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 63%, against 58% across England. Its weakest is the share who said they were treated with care and concern: 79%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 428th of the 648 practices in London with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (72%). 102 patients answered the survey (response rate 13%).
| Survey question | Balaam Street Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 74% | 71% | 77% |
| Easy to contact by phone | 57% | 55% | 57% |
| Easy to contact via the website | 63% | 53% | 58% |
| Easy to contact via the NHS App | 49% | 50% | 54% |
| Reception team helpful | 82% | 79% | 85% |
| Last contact good | 74% | 67% | 73% |
| Wait for appointment about right | 71% | 62% | 69% |
| Listened to well | 80% | 83% | 87% |
| Treated with care and concern | 79% | 82% | 86% |
| Confidence and trust in the clinician | 88% | 91% | 93% |
| Needs met | 88% | 87% | 90% |
In the Friends and Family Test for July 2026, 57% of 65 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Balaam Street Surgery is Good, published in October 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,125 patients were registered at Balaam Street Surgery in September 2026, up 3.2% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,813 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.4 nurses and 5.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 3.7 |
| August 2024 | 2.7 | 3.7 |
| August 2025 | 2.7 | 4.8 |
| August 2026 | 3.6 | 6.4 |
From June 2026 to August 2026 the practice recorded 3,874 appointments a month, or 383 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 71% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | Balaam Street Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 383 | 456 | 510 |
| Face to face | 64% | 58% | 63% |
| Same day as booked | 71% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 11% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for osteoporosis (0.1% against 1.2%), dementia (0.1% against 0.8%) and palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 33.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.2 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.8% | 14.3% |
| High blood pressure | All ages | 9.7% | 15.2% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Cancer | All ages | 1.0% | 3.8% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| COPD | All ages | 0.8% | 1.9% |
| Learning disability | All ages | 0.7% | 0.6% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.5% | 74.9% |
Balaam Street Surgery, 113 Balaam Street, London, E13 8AF. Phone: 020 8472 1238.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Essex Lodge | 0.2 km | 71% |
| Greengate Medical Centre | 0.3 km | 82% |
| The Project Surgery | 0.7 km | 73% |
| Glen Road Medical Centre | 0.8 km | 66% |
| Lucas Avenue Practice | 1.2 km | 69% |
- Carpenters Practice (58% overall experience good)
- Essex Lodge (71% overall experience good)
- Lucas Avenue Practice (69% overall experience good)
How do patients rate Balaam Street Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Balaam Street Surgery as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Balaam Street Surgery?
10,125 patients were registered in September 2026, up 3.2% on a year earlier.
What is Balaam Street Surgery's CQC rating?
Good overall, published in October 2018.
How many GPs does Balaam Street Surgery have?
3.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,813 patients per GP against 2,171 across England.
Are appointments at Balaam Street Surgery face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Balaam Street Surgery's phone number?
020 8472 1238.