Lucas Avenue Practice, London: patient reviews and CQC rating
Lucas Avenue Practice is a GP practice in London with 13,600 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 3.5 full-time-equivalent qualified GPs, or 3,835 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lucas Avenue Practice
Its result closest to England is the share who found it easy to get through to the practice by phone: 56%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 526th of the 648 practices in London with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (67%). 63 patients answered the survey (response rate 6%).
| Survey question | Lucas Avenue Practice | North East London | England |
|---|---|---|---|
| Overall experience good | 69% | 71% | 77% |
| Easy to contact by phone | 56% | 55% | 57% |
| Easy to contact via the website | 36% | 53% | 58% |
| Easy to contact via the NHS App | 45% | 50% | 54% |
| Reception team helpful | 76% | 79% | 85% |
| Last contact good | 63% | 67% | 73% |
| Wait for appointment about right | 55% | 62% | 69% |
| Listened to well | 77% | 83% | 87% |
| Treated with care and concern | 77% | 82% | 86% |
| Confidence and trust in the clinician | 78% | 91% | 93% |
| Needs met | 84% | 87% | 90% |
In the Friends and Family Test for July 2026, 85% of 101 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lucas Avenue Practice is Good, published in August 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,600 patients were registered at Lucas Avenue Practice in September 2026, down 4.0% on a year earlier (England: down 1.1%).
5% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 3,835 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.6 nurses and 3.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 3.5 | 3.5 |
| August 2026 | 3.5 | 3.5 |
From June 2026 to August 2026 the practice recorded 6,421 appointments a month, or 472 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 58% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Lucas Avenue Practice | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 472 | 456 | 510 |
| Face to face | 37% | 58% | 63% |
| Same day as booked | 58% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.0% against 1.2%), peripheral arterial disease (0.1% against 0.6%) and dementia (0.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 31.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.1 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| High blood pressure | All ages | 7.3% | 15.2% |
| Depression | 18+ yrs | 6.4% | 14.3% |
| Asthma | 6+ yrs | 3.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Cancer | All ages | 0.8% | 3.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Stroke and TIA | All ages | 0.4% | 1.9% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Heart failure | All ages | 0.3% | 1.1% |
| Palliative care | All ages | 0.3% | 0.6% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| COPD | All ages | 0.2% | 1.9% |
| Learning disability | All ages | 0.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Dementia | All ages | 0.1% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 49.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.9% | 74.9% |
Lucas Avenue Practice, 1A Lucas Avenue, London, E13 0QP. Phone: 020 8471 7239. Website: www.lucasavenuepractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Plashet Medical Centre | 0.2 km | 71% |
| East End Medical Centre | 0.4 km | 85% |
| Dr Chandrakant Patel | 0.6 km | 89% |
| The Project Surgery | 0.8 km | 73% |
| Upton Lane Medical Centre | 0.8 km | 70% |
- Balaam Street Surgery (74% overall experience good)
- Carpenters Practice (58% overall experience good)
- Essex Lodge (71% overall experience good)
How do patients rate Lucas Avenue Practice?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Lucas Avenue Practice as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Lucas Avenue Practice?
13,600 patients were registered in September 2026, down 4.0% on a year earlier.
What is Lucas Avenue Practice's CQC rating?
Good overall, published in August 2017.
How many GPs does Lucas Avenue Practice have?
3.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,835 patients per GP against 2,171 across England.
Are appointments at Lucas Avenue Practice face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lucas Avenue Practice's phone number?
020 8471 7239.