Plashet Medical Centre, London: patient reviews and CQC rating
Plashet Medical Centre is a GP practice in London with 7,808 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 3.0 full-time-equivalent qualified GPs, or 2,591 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Plashet Medical Centre
Its result closest to England is the share who found it easy to contact the practice using the NHS App: 54%, against 54% across England. Its weakest is the share who said the healthcare professional was good at listening to them: 78%, below the England figure of 87%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 486th of the 648 practices in London with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (72%). 106 patients answered the survey (response rate 11%).
| Survey question | Plashet Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 71% | 71% | 77% |
| Easy to contact by phone | 56% | 55% | 57% |
| Easy to contact via the website | 56% | 53% | 58% |
| Easy to contact via the NHS App | 54% | 50% | 54% |
| Reception team helpful | 78% | 79% | 85% |
| Last contact good | 68% | 67% | 73% |
| Wait for appointment about right | 68% | 62% | 69% |
| Listened to well | 78% | 83% | 87% |
| Treated with care and concern | 82% | 82% | 86% |
| Confidence and trust in the clinician | 87% | 91% | 93% |
| Needs met | 82% | 87% | 90% |
CQC's overall rating for Plashet Medical Centre is Good, published in October 2021. All 5 key questions are rated Good. It held the same rating in the report before (January 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,808 patients were registered at Plashet Medical Centre in September 2026, up 1.2% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 3.0 full-time-equivalent qualified GPs, there are 2,591 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 4.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 4.0 | 5.0 |
| August 2025 | 4.1 | 5.1 |
| August 2026 | 3.0 | 3.0 |
From June 2026 to August 2026 the practice recorded 2,995 appointments a month, or 384 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 44% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Plashet Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 384 | 456 | 510 |
| Face to face | 61% | 58% | 63% |
| Same day as booked | 44% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 9% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%) and diabetes (9.8% against 7.9%). It has a lower share for osteoporosis (0.0% against 1.2%), peripheral arterial disease (0.1% against 0.6%) and COPD (0.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 32.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.1% | 15.2% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Depression | 18+ yrs | 7.2% | 14.3% |
| Asthma | 6+ yrs | 3.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Palliative care | All ages | 1.4% | 0.6% |
| Cancer | All ages | 1.2% | 3.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| COPD | All ages | 0.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 50.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 48.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 51.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.2% | 74.9% |
Plashet Medical Centre, 152 Plashet Road, Upton Park, London, E13 0QT. Phone: 020 8472 0473.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lucas Avenue Practice | 0.2 km | 69% |
| Dr Chandrakant Patel | 0.4 km | 89% |
| East End Medical Centre | 0.5 km | 85% |
| Upton Lane Medical Centre | 0.8 km | 70% |
| Shrewsbury Road Surgery | 0.8 km | 73% |
- Birchdale Road Medical Centre (79% overall experience good)
- Dr Chandrakant Patel (89% overall experience good)
- Sangam Surgery (72% overall experience good)
- The Manor Park Practice (74% overall experience good)
- Westbury Road Medical Practice (79% overall experience good)
How do patients rate Plashet Medical Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Plashet Medical Centre as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Plashet Medical Centre?
7,808 patients were registered in September 2026, up 1.2% on a year earlier.
What is Plashet Medical Centre's CQC rating?
Good overall, published in October 2021.
How many GPs does Plashet Medical Centre have?
3.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,591 patients per GP against 2,171 across England.
Are appointments at Plashet Medical Centre face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Plashet Medical Centre's phone number?
020 8472 0473.