Birchdale Road Medical Centre, London: patient reviews and CQC rating
Birchdale Road Medical Centre is a GP practice in London with 2,962 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 1.5 full-time-equivalent qualified GPs, or 1,983 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Birchdale Road Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 85%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 81%, against 87% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 313th of the 648 practices in London with 50 or more responses. 85% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (77%). 72 patients answered the survey (response rate 9%).
| Survey question | Birchdale Road Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 79% | 71% | 77% |
| Easy to contact by phone | 85% | 55% | 57% |
| Easy to contact via the website | 67% | 53% | 58% |
| Easy to contact via the NHS App | 60% | 50% | 54% |
| Reception team helpful | 91% | 79% | 85% |
| Last contact good | 80% | 67% | 73% |
| Wait for appointment about right | 66% | 62% | 69% |
| Listened to well | 81% | 83% | 87% |
| Treated with care and concern | 82% | 82% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 89% | 87% | 90% |
In the Friends and Family Test for July 2026, 81% of 27 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Birchdale Road Medical Centre is Good, published in October 2022. All 5 key questions are rated Good. It held the same rating in the report before (July 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,962 patients were registered at Birchdale Road Medical Centre in September 2026, down 7.6% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 1.5 full-time-equivalent qualified GPs, there are 1,983 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 0.4 nurses and 0.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.5 | 1.5 |
| August 2026 | 1.5 | 1.5 |
From June 2026 to August 2026 the practice recorded 1,335 appointments a month, or 451 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 27% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Birchdale Road Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 451 | 456 | 510 |
| Face to face | 68% | 58% | 63% |
| Same day as booked | 27% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 9% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.0% against 0.6%), diabetes (14.8% against 7.9%) and chronic kidney disease (7.4% against 4.6%). It has a lower share for atrial fibrillation (0.8% against 2.2%), cancer (2.2% against 3.8%) and depression (8.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 33.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% |
| Diabetes | 17+ yrs | 14.8% | 7.9% |
| Depression | 18+ yrs | 8.4% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Cancer | All ages | 2.2% | 3.8% |
| Palliative care | All ages | 2.0% | 0.6% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Heart failure | All ages | 1.4% | 1.1% |
| COPD | All ages | 1.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 53.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.7% | 74.9% |
Birchdale Road Medical Centre, 2 Birchdale Road, London, E7 8AR. Phone: 020 8472 1600.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Claremont Clinic | 0.3 km | 79% |
| Westbury Road Medical Practice | 0.6 km | 79% |
| Dr Chandrakant Patel | 0.7 km | 89% |
| Shrewsbury Road Surgery | 0.7 km | 73% |
| Upton Lane Medical Centre | 0.9 km | 70% |
- Dr Chandrakant Patel (89% overall experience good)
- Plashet Medical Centre (71% overall experience good)
- Sangam Surgery (72% overall experience good)
- The Manor Park Practice (74% overall experience good)
- Westbury Road Medical Practice (79% overall experience good)
How do patients rate Birchdale Road Medical Centre?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Birchdale Road Medical Centre as good, against 77% across England. 85% found it easy to get through by phone.
How many patients are registered at Birchdale Road Medical Centre?
2,962 patients were registered in September 2026, down 7.6% on a year earlier.
What is Birchdale Road Medical Centre's CQC rating?
Good overall, published in October 2022.
How many GPs does Birchdale Road Medical Centre have?
1.5 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,983 patients per GP against 2,171 across England.
Are appointments at Birchdale Road Medical Centre face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Birchdale Road Medical Centre's phone number?
020 8472 1600.