Westbury Road Medical Practice, London: patient reviews and CQC rating
Westbury Road Medical Practice is a GP practice in London with 6,490 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in July 2021. It has 2.5 full-time-equivalent qualified GPs, or 2,562 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Westbury Road Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 63%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 66%, against 69% across England. With 83 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 320th of the 648 practices in London with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (79%). 83 patients answered the survey (response rate 8%).
| Survey question | Westbury Road Medical Practice | North East London | England |
|---|---|---|---|
| Overall experience good | 79% | 71% | 77% |
| Easy to contact by phone | 63% | 55% | 57% |
| Easy to contact via the website | 62% | 53% | 58% |
| Easy to contact via the NHS App | 63% | 50% | 54% |
| Reception team helpful | 86% | 79% | 85% |
| Last contact good | 73% | 67% | 73% |
| Wait for appointment about right | 66% | 62% | 69% |
| Listened to well | 91% | 83% | 87% |
| Treated with care and concern | 86% | 82% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 95% | 87% | 90% |
CQC's overall rating for Westbury Road Medical Practice is Good, published in July 2021. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,490 patients were registered at Westbury Road Medical Practice in September 2026, down 1.3% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,562 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 4.9 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 2.8 | 4.3 |
| August 2026 | 2.5 | 3.2 |
From June 2026 to August 2026 the practice recorded 2,919 appointments a month, or 450 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 36% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Westbury Road Medical Practice | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 450 | 456 | 510 |
| Face to face | 66% | 58% | 63% |
| Same day as booked | 36% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 9% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (14.3% against 7.9%) and palliative or supportive care needs (0.9% against 0.6%). It has a lower share for osteoporosis (0.1% against 1.2%), atrial fibrillation (0.3% against 2.2%) and COPD (0.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 34.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 14.3% | 7.9% |
| High blood pressure | All ages | 11.7% | 15.2% |
| Depression | 18+ yrs | 5.2% | 14.3% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Cancer | All ages | 1.1% | 3.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| COPD | All ages | 0.3% | 1.9% |
| Heart failure | All ages | 0.2% | 1.1% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 43.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 51.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.4% | 74.9% |
Westbury Road Medical Practice, 32 Westbury Road, London, E7 8BU. Phone: 020 8472 4123.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Claremont Clinic | 0.3 km | 79% |
| Upton Lane Medical Centre | 0.4 km | 70% |
| Woodgrange Medical Practice | 0.5 km | 77% |
| Birchdale Road Medical Centre | 0.6 km | 79% |
| The Forest Practice | 0.6 km | 82% |
- Birchdale Road Medical Centre (79% overall experience good)
- Dr Chandrakant Patel (89% overall experience good)
- Plashet Medical Centre (71% overall experience good)
- Sangam Surgery (72% overall experience good)
- The Manor Park Practice (74% overall experience good)
How do patients rate Westbury Road Medical Practice?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Westbury Road Medical Practice as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Westbury Road Medical Practice?
6,490 patients were registered in September 2026, down 1.3% on a year earlier.
What is Westbury Road Medical Practice's CQC rating?
Good overall, published in July 2021.
How many GPs does Westbury Road Medical Practice have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,562 patients per GP against 2,171 across England.
Are appointments at Westbury Road Medical Practice face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Westbury Road Medical Practice's phone number?
020 8472 4123.