East End Medical Centre, London: patient reviews and CQC rating
East End Medical Centre is a GP practice in London with 7,248 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 2.9 full-time-equivalent qualified GPs, or 2,540 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about East End Medical Centre
Its best result against England is the share who described their overall experience of the practice as good: 85%, against 77% across England. Its result closest to England is the share who said the wait for their last appointment was about right: 69%, against 69% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 151st of the 648 practices in London with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (75%). 87 patients answered the survey (response rate 11%).
| Survey question | East End Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 85% | 71% | 77% |
| Easy to contact by phone | 64% | 55% | 57% |
| Easy to contact via the website | 65% | 53% | 58% |
| Easy to contact via the NHS App | 55% | 50% | 54% |
| Reception team helpful | 93% | 79% | 85% |
| Last contact good | 74% | 67% | 73% |
| Wait for appointment about right | 69% | 62% | 69% |
| Listened to well | 91% | 83% | 87% |
| Treated with care and concern | 89% | 82% | 86% |
| Confidence and trust in the clinician | 99% | 91% | 93% |
| Needs met | 93% | 87% | 90% |
In the Friends and Family Test for July 2026, 94% of 17 responses rated the practice good or very good (England: 92%).
CQC's overall rating for East End Medical Centre is Good, published in October 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,248 patients were registered at East End Medical Centre in September 2026, down 1.1% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,540 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.2 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.3 | 6.3 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 2.9 |
| August 2026 | 2.9 | 2.9 |
From June 2026 to August 2026 the practice recorded 4,993 appointments a month, or 689 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 46% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
22% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | East End Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 689 | 456 | 510 |
| Face to face | 47% | 58% | 63% |
| Same day as booked | 46% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.6% against 0.6%), diabetes (14.4% against 7.9%) and serious mental illness (1.7% against 1.0%). It has a lower share for peripheral arterial disease (0.1% against 0.6%), atrial fibrillation (0.8% against 2.2%) and epilepsy (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 30.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.2% | 15.2% |
| Diabetes | 17+ yrs | 14.4% | 7.9% |
| Depression | 18+ yrs | 7.5% | 14.3% |
| Asthma | 6+ yrs | 7.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Palliative care | All ages | 2.6% | 0.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Cancer | All ages | 1.9% | 3.8% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
East End Medical Centre, 61 Plashet Road, Plaistow, London, E13 0QA. Phone: 020 8470 8186.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lucas Avenue Practice | 0.4 km | 69% |
| Plashet Medical Centre | 0.5 km | 71% |
| The Project Surgery | 0.6 km | 73% |
| Upton Lane Medical Centre | 0.7 km | 70% |
| Dr Chandrakant Patel | 0.8 km | 89% |
- Newham Vicarage Practice (85% overall experience good)
- Stratford Health Centre (75% overall experience good)
- The Forest Practice (82% overall experience good)
- Upton Lane Medical Centre (70% overall experience good)
How do patients rate East End Medical Centre?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of East End Medical Centre as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at East End Medical Centre?
7,248 patients were registered in September 2026, down 1.1% on a year earlier.
What is East End Medical Centre's CQC rating?
Good overall, published in October 2018.
How many GPs does East End Medical Centre have?
2.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,540 patients per GP against 2,171 across England.
Are appointments at East End Medical Centre face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is East End Medical Centre's phone number?
020 8470 8186.