Essex Lodge, London: patient reviews and CQC rating
Essex Lodge is a GP practice in London with 17,060 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in October 2021. It has 4.5 full-time-equivalent qualified GPs, or 3,774 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Essex Lodge
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 36%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 479th of the 648 practices in London with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (72%). 116 patients answered the survey (response rate 16%).
| Survey question | Essex Lodge | North East London | England |
|---|---|---|---|
| Overall experience good | 71% | 71% | 77% |
| Easy to contact by phone | 54% | 55% | 57% |
| Easy to contact via the website | 41% | 53% | 58% |
| Easy to contact via the NHS App | 46% | 50% | 54% |
| Reception team helpful | 78% | 79% | 85% |
| Last contact good | 67% | 67% | 73% |
| Wait for appointment about right | 36% | 62% | 69% |
| Listened to well | 83% | 83% | 87% |
| Treated with care and concern | 79% | 82% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 86% | 87% | 90% |
In the Friends and Family Test for July 2026, 93% of 98 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Essex Lodge is Good, published in October 2021. All 5 key questions are rated Good. It held the same rating in the report before (June 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
17,060 patients were registered at Essex Lodge in September 2026, down 0.5% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 3,774 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.9 nurses and 10.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.5 | 5.5 |
| August 2024 | 4.5 | 6.7 |
| August 2025 | 4.5 | 5.6 |
| August 2026 | 4.5 | 5.6 |
From June 2026 to August 2026 the practice recorded 6,754 appointments a month, or 396 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 14% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
32% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Essex Lodge | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 396 | 456 | 510 |
| Face to face | 63% | 58% | 63% |
| Same day as booked | 14% | 46% | 45% |
| More than 28 days after booking | 7% | 2% | 5% |
| Did not attend | 10% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.8% against 1.0%) and diabetes (9.7% against 7.9%). It has a lower share for osteoporosis (0.0% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 32.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.0% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Depression | 18+ yrs | 8.4% | 14.3% |
| Asthma | 6+ yrs | 6.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Cancer | All ages | 1.8% | 3.8% |
| COPD | All ages | 1.6% | 1.9% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
Essex Lodge, 94 Greengate Street, Plaistow, London, E13 0AS. Phone: 020 8472 4888.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Balaam Street Surgery | 0.2 km | 74% |
| Greengate Medical Centre | 0.3 km | 82% |
| The Project Surgery | 0.6 km | 73% |
| Glen Road Medical Centre | 0.8 km | 66% |
| Lucas Avenue Practice | 1.0 km | 69% |
- Balaam Street Surgery (74% overall experience good)
- Carpenters Practice (58% overall experience good)
- Lucas Avenue Practice (69% overall experience good)
How do patients rate Essex Lodge?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Essex Lodge as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Essex Lodge?
17,060 patients were registered in September 2026, down 0.5% on a year earlier.
What is Essex Lodge's CQC rating?
Good overall, published in October 2021.
How many GPs does Essex Lodge have?
4.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 3,774 patients per GP against 2,171 across England.
Are appointments at Essex Lodge face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Essex Lodge's phone number?
020 8472 4888.