Glen Road Medical Centre, London: patient reviews and CQC rating
Glen Road Medical Centre is a GP practice in London with 14,047 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 2.7 full-time-equivalent qualified GPs, or 5,139 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Glen Road Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 64%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 44%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 551st of the 648 practices in London with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (62%). 93 patients answered the survey (response rate 13%).
| Survey question | Glen Road Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 66% | 71% | 77% |
| Easy to contact by phone | 53% | 55% | 57% |
| Easy to contact via the website | 61% | 53% | 58% |
| Easy to contact via the NHS App | 64% | 50% | 54% |
| Reception team helpful | 77% | 79% | 85% |
| Last contact good | 60% | 67% | 73% |
| Wait for appointment about right | 44% | 62% | 69% |
| Listened to well | 79% | 83% | 87% |
| Treated with care and concern | 79% | 82% | 86% |
| Confidence and trust in the clinician | 87% | 91% | 93% |
| Needs met | 84% | 87% | 90% |
In the Friends and Family Test for July 2026, 90% of 271 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Glen Road Medical Centre is Good, published in March 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,047 patients were registered at Glen Road Medical Centre in September 2026, up 1.1% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 5,139 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.8 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.4 | 4.4 |
| August 2024 | 5.1 | 5.1 |
| August 2025 | 3.5 | 3.5 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 5,089 appointments a month, or 362 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 23% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Glen Road Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 362 | 456 | 510 |
| Face to face | 52% | 58% | 63% |
| Same day as booked | 23% | 46% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), dementia (0.2% against 0.8%) and atrial fibrillation (0.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 35.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.4 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.0% | 15.2% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Cancer | All ages | 1.8% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| COPD | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.5% | 74.9% |
Glen Road Medical Centre, 1-9 Glen Road, Plaistow, London, E13 8RU. Phone: 020 7476 3434.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Greengate Medical Centre | 0.5 km | 82% |
| Essex Lodge | 0.8 km | 71% |
| Balaam Street Surgery | 0.8 km | 74% |
| Custom House Surgery | 1.2 km | 72% |
| Boleyn Medical Centre | 1.3 km | 70% |
- Abbey Road Medical Practice (91% overall experience good)
- First 4 Health Group - Church Road Health (61% overall experience good)
- First 4 Health Group - Stratford Village Surgery (61% overall experience good)
- Liberty Bridge Road Practice (63% overall experience good)
- Newham Transitional Practice (88% overall experience good)
- The Vicarage Lane Surgery (54% overall experience good)
How do patients rate Glen Road Medical Centre?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Glen Road Medical Centre as good, below the England figure of 77%. 53% found it easy to get through by phone.
How many patients are registered at Glen Road Medical Centre?
14,047 patients were registered in September 2026, up 1.1% on a year earlier.
What is Glen Road Medical Centre's CQC rating?
Good overall, published in March 2018.
How many GPs does Glen Road Medical Centre have?
2.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 5,139 patients per GP against 2,171 across England.
Are appointments at Glen Road Medical Centre face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Glen Road Medical Centre's phone number?
020 7476 3434.