The Vicarage Lane Surgery, London: patient reviews and CQC rating
The Vicarage Lane Surgery is a GP practice in London with 9,301 registered patients (September 2026). In the 2026 GP Patient Survey, 54% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 3.1 full-time-equivalent qualified GPs, or 3,018 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Vicarage Lane Surgery
Its result closest to England is the share who said the healthcare professional was good at listening to them: 79%, below the England figure of 87%. Its weakest is the share who said the wait for their last appointment was about right: 32%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 632nd of the 648 practices in London with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (63%). 84 patients answered the survey (response rate 10%).
| Survey question | The Vicarage Lane Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 54% | 71% | 77% |
| Easy to contact by phone | 44% | 55% | 57% |
| Easy to contact via the website | 43% | 53% | 58% |
| Easy to contact via the NHS App | 33% | 50% | 54% |
| Reception team helpful | 65% | 79% | 85% |
| Last contact good | 52% | 67% | 73% |
| Wait for appointment about right | 32% | 62% | 69% |
| Listened to well | 79% | 83% | 87% |
| Treated with care and concern | 70% | 82% | 86% |
| Confidence and trust in the clinician | 79% | 91% | 93% |
| Needs met | 76% | 87% | 90% |
CQC's overall rating for The Vicarage Lane Surgery is Good, published in July 2022. All 5 key questions are rated Good. It held the same rating in the report before (October 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,301 patients were registered at The Vicarage Lane Surgery in September 2026, down 3.1% on a year earlier (England: down 1.1%).
7% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 3,018 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 1.3 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 2,428 appointments a month, or 261 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 32% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Vicarage Lane Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 261 | 456 | 510 |
| Face to face | 45% | 58% | 63% |
| Same day as booked | 32% | 46% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%). It has a lower share for osteoporosis (0.0% against 1.2%), dementia (0.1% against 0.8%) and atrial fibrillation (0.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 31.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.1% | 15.2% |
| Depression | 18+ yrs | 7.9% | 14.3% |
| Diabetes | 17+ yrs | 6.6% | 7.9% |
| Asthma | 6+ yrs | 3.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Cancer | All ages | 1.3% | 3.8% |
| COPD | All ages | 0.7% | 1.9% |
| Stroke and TIA | All ages | 0.6% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 51.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 42.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 62.2% | 74.9% |
The Vicarage Lane Surgery, Dr Ashar's Practice at Vicarage Lane Health Centre, 10 Vicarage Lane, London, E15 4ES. Phone: 020 3817 8300.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Newham Vicarage Practice | 0.0 km | 85% |
| First 4 Health Group - Stratford Village Surgery | 0.3 km | 61% |
| Stratford Health Centre | 0.5 km | 75% |
| Abbey Road Medical Practice | 0.8 km | 91% |
| Carpenters Practice | 1.0 km | 58% |
- Abbey Road Medical Practice (91% overall experience good)
- First 4 Health Group - Church Road Health (61% overall experience good)
- First 4 Health Group - Stratford Village Surgery (61% overall experience good)
- Glen Road Medical Centre (66% overall experience good)
- Liberty Bridge Road Practice (63% overall experience good)
- Newham Transitional Practice (88% overall experience good)
How do patients rate The Vicarage Lane Surgery?
In the 2026 GP Patient Survey, 54% of patients described their overall experience of The Vicarage Lane Surgery as good, below the England figure of 77%. 44% found it easy to get through by phone.
How many patients are registered at The Vicarage Lane Surgery?
9,301 patients were registered in September 2026, down 3.1% on a year earlier.
What is The Vicarage Lane Surgery's CQC rating?
Good overall, published in July 2022.
How many GPs does The Vicarage Lane Surgery have?
3.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,018 patients per GP against 2,171 across England.
Are appointments at The Vicarage Lane Surgery face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Vicarage Lane Surgery's phone number?
020 3817 8300.