First 4 Health Group - Church Road Health, London: patient reviews and CQC rating

What patients say about First 4 Health Group - Church Road Health

Its best result against England is the share who had confidence and trust in the healthcare professional they saw: 93%, against 93% across England. Its weakest is the share who said the wait for their last appointment was about right: 32%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.

On overall experience it is 601st of the 648 practices in London with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (59%). 98 patients answered the survey (response rate 11%).

In the Friends and Family Test for July 2026, 85% of 143 responses rated the practice good or very good (England: 92%).

CQC's overall rating for First 4 Health Group - Church Road Health is Good, published in April 2018. One key question is rated differently: Well-led Outstanding. It held the same rating in the report before (August 2015).

15,474 patients were registered at First 4 Health Group - Church Road Health in September 2026, down 1.0% on a year earlier (England: down 1.1%).

8% of its patients are aged 65 or over, against 19% across England. With 7.0 full-time-equivalent qualified GPs, there are 2,207 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 3.7 nurses and 8.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 5,383 appointments a month, or 348 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 21% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).

62% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for diabetes (12.0% against 7.9%), palliative or supportive care needs (0.8% against 0.6%) and serious mental illness (1.4% against 1.0%). It has a lower share for osteoporosis (0.2% against 1.2%), peripheral arterial disease (0.2% against 0.6%) and atrial fibrillation (0.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 36.3 (England: 21.8; higher is more deprived).

Life expectancy for its patients' neighbourhoods is 82.8 years for women and 77.1 for men (England: 83.0 and 79.1).

75% of the practice's patients live in the E12 postcode district, followed by E6 (6%), E7 (5%) and IG1 (2%). 90% live in Newham, the council area the practice is in.

First 4 Health Group - Church Road Health, First Floor, The Centre Manor Park, 30 Church Road, Manor Park, London, E12 6AQ. Phone: 020 3325 9888. Website: www.e12health.com.