Dr Girija Kugapala, London: patient reviews and CQC rating
Dr Girija Kugapala is a GP practice in London with 4,986 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 1.9 full-time-equivalent qualified GPs, or 2,690 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Girija Kugapala
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 22nd of the 648 practices in London with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (82%). 103 patients answered the survey (response rate 11%).
| Survey question | Dr Girija Kugapala | North East London | England |
|---|---|---|---|
| Overall experience good | 93% | 71% | 77% |
| Easy to contact by phone | 83% | 55% | 57% |
| Easy to contact via the website | 71% | 53% | 58% |
| Easy to contact via the NHS App | 61% | 50% | 54% |
| Reception team helpful | 94% | 79% | 85% |
| Last contact good | 85% | 67% | 73% |
| Wait for appointment about right | 81% | 62% | 69% |
| Listened to well | 92% | 83% | 87% |
| Treated with care and concern | 91% | 82% | 86% |
| Confidence and trust in the clinician | 95% | 91% | 93% |
| Needs met | 93% | 87% | 90% |
In the Friends and Family Test for July 2026, 100% of 43 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Girija Kugapala is Good, published in April 2019. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,986 patients were registered at Dr Girija Kugapala in September 2026, down 4.9% on a year earlier (England: down 1.1%).
5% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 2,690 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 2,646 appointments a month, or 531 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 47% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
71% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Dr Girija Kugapala | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 531 | 456 | 510 |
| Face to face | 49% | 58% | 63% |
| Same day as booked | 47% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (16.0% against 7.9%). It has a lower share for dementia (0.0% against 0.8%), atrial fibrillation (0.2% against 2.2%) and COPD (0.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 31.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Diabetes | 17+ yrs | 16.0% | 7.9% |
| High blood pressure | All ages | 12.5% | 15.2% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Depression | 18+ yrs | 4.5% | 14.3% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Cancer | All ages | 1.0% | 3.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Stroke and TIA | All ages | 0.5% | 1.9% |
| Heart failure | All ages | 0.5% | 1.1% |
| Palliative care | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Atrial fibrillation | All ages | 0.2% | 2.2% |
| COPD | All ages | 0.2% | 1.9% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.0% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 90.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 91.2% | 74.9% |
Dr Girija Kugapala, 243 High Street North, London, E12 6SJ. Phone: 020 8470 2500.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wordsworth Health Centre | 0.1 km | 55% |
| Lathom Road Medical Centre | 0.3 km | 76% |
| Plashet Harmony Practice | 0.4 km | 72% |
| Shrewsbury Road Surgery | 0.5 km | 73% |
| First 4 Health Group - Church Road Health | 0.8 km | 61% |
- Lathom Road Medical Centre (76% overall experience good)
- Plashet Harmony Practice (72% overall experience good)
- Shrewsbury Road Surgery (73% overall experience good)
- Wordsworth Health Centre (55% overall experience good)
How do patients rate Dr Girija Kugapala?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Dr Girija Kugapala as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at Dr Girija Kugapala?
4,986 patients were registered in September 2026, down 4.9% on a year earlier.
What is Dr Girija Kugapala's CQC rating?
Good overall, published in April 2019.
How many GPs does Dr Girija Kugapala have?
1.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,690 patients per GP against 2,171 across England.
Are appointments at Dr Girija Kugapala face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Girija Kugapala's phone number?
020 8470 2500.