Plashet Harmony Practice, London: patient reviews and CQC rating
Plashet Harmony Practice is a GP practice in London with 2,275 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in December 2022. It has 0.5 full-time-equivalent qualified GPs, or 4,875 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Plashet Harmony Practice
Its best result against England is the share who said they were treated with care and concern: 92%, against 86% across England. Its weakest is the share who said the wait for their last appointment was about right: 42%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 465th of the 648 practices in London with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 15 points higher than in 2025 (57%). 101 patients answered the survey (response rate 14%).
| Survey question | Plashet Harmony Practice | North East London | England |
|---|---|---|---|
| Overall experience good | 72% | 71% | 77% |
| Easy to contact by phone | 55% | 55% | 57% |
| Easy to contact via the website | 56% | 53% | 58% |
| Easy to contact via the NHS App | 52% | 50% | 54% |
| Reception team helpful | 71% | 79% | 85% |
| Last contact good | 61% | 67% | 73% |
| Wait for appointment about right | 42% | 62% | 69% |
| Listened to well | 93% | 83% | 87% |
| Treated with care and concern | 92% | 82% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 94% | 87% | 90% |
In the Friends and Family Test for July 2026, 83% of 12 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Plashet Harmony Practice is Good, published in December 2022. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,275 patients were registered at Plashet Harmony Practice in September 2026, up 0.8% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 0.5 full-time-equivalent qualified GPs, there are 4,875 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 0.3 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.5 | 0.5 |
| August 2024 | 0.5 | 0.5 |
| August 2025 | 0.5 | 0.5 |
| August 2026 | 0.5 | 0.5 |
From June 2026 to August 2026 the practice recorded 1,668 appointments a month, or 733 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 67% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Plashet Harmony Practice | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 733 | 456 | 510 |
| Face to face | 70% | 58% | 63% |
| Same day as booked | 67% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.8% against 4.6%) and diabetes (14.2% against 7.9%). It has a lower share for atrial fibrillation (0.6% against 2.2%), stroke or TIA (0.8% against 1.9%) and depression (6.1% against 14.3%). The practice's patients live in areas with an average deprivation score of 33.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% |
| Diabetes | 17+ yrs | 14.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 9.8% | 4.6% |
| Depression | 18+ yrs | 6.1% | 14.3% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Cancer | All ages | 2.2% | 3.8% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| COPD | All ages | 0.8% | 1.9% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 52.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.8% | 74.9% |
Plashet Harmony Practice, Old East Ham Memorial Hospital, Shrewsbury Road, London, E7 8QR. Phone: 020 8586 6555.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Shrewsbury Road Surgery | 0.2 km | 73% |
| Wordsworth Health Centre | 0.3 km | 55% |
| Dr Girija Kugapala | 0.4 km | 93% |
| Lathom Road Medical Centre | 0.5 km | 76% |
| Dr Chandrakant Patel | 0.7 km | 89% |
- Dr Girija Kugapala (93% overall experience good)
- Lathom Road Medical Centre (76% overall experience good)
- Shrewsbury Road Surgery (73% overall experience good)
- Wordsworth Health Centre (55% overall experience good)
How do patients rate Plashet Harmony Practice?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Plashet Harmony Practice as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Plashet Harmony Practice?
2,275 patients were registered in September 2026, up 0.8% on a year earlier.
What is Plashet Harmony Practice's CQC rating?
Good overall, published in December 2022.
How many GPs does Plashet Harmony Practice have?
0.5 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 4,875 patients per GP against 2,171 across England.
Are appointments at Plashet Harmony Practice face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Plashet Harmony Practice's phone number?
020 8586 6555.