Star Lane Medical Centre, London: patient reviews and CQC rating
Star Lane Medical Centre is a GP practice in London with 19,726 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 7.1 full-time-equivalent qualified GPs, or 2,777 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Star Lane Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 73%, against 69% across England. Its weakest is the share who found the reception and administrative team helpful: 69%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 590th of the 648 practices in London with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (72%). 88 patients answered the survey (response rate 11%).
| Survey question | Star Lane Medical Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 62% | 71% | 77% |
| Easy to contact by phone | 57% | 55% | 57% |
| Easy to contact via the website | 60% | 53% | 58% |
| Easy to contact via the NHS App | 54% | 50% | 54% |
| Reception team helpful | 69% | 79% | 85% |
| Last contact good | 69% | 67% | 73% |
| Wait for appointment about right | 73% | 62% | 69% |
| Listened to well | 81% | 83% | 87% |
| Treated with care and concern | 77% | 82% | 86% |
| Confidence and trust in the clinician | 82% | 91% | 93% |
| Needs met | 76% | 87% | 90% |
CQC's overall rating for Star Lane Medical Centre is Good, published in September 2017. All 5 key questions are rated Good. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,726 patients were registered at Star Lane Medical Centre in September 2026, down 4.1% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 7.1 full-time-equivalent qualified GPs, there are 2,777 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 3.1 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 7.1 |
| August 2024 | 4.9 | 7.0 |
| August 2025 | 4.9 | 7.0 |
| August 2026 | 7.1 | 8.6 |
From June 2026 to August 2026 the practice recorded 9,883 appointments a month, or 501 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 44% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Star Lane Medical Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 501 | 456 | 510 |
| Face to face | 55% | 58% | 63% |
| Same day as booked | 44% | 46% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 10% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%). It has a lower share for osteoporosis (0.2% against 1.2%), dementia (0.2% against 0.8%) and atrial fibrillation (0.9% against 2.2%). The practice's patients live in areas with an average deprivation score of 32.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.8 years for women and 75.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.8% | 15.2% |
| Depression | 18+ yrs | 8.7% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 2.0% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Palliative care | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.1% | 74.9% |
Star Lane Medical Centre, 121 Star Lane, Canning Town, London, E16 4QH. Phone: 020 7476 4862.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Encarnacion Ruiz-Gutierrez | 0.9 km | 60% |
| Balaam Street Surgery | 1.2 km | 74% |
| Custom House Surgery | 1.3 km | 72% |
| Greengate Medical Centre | 1.3 km | 82% |
| Aberfeldy Practice, Aberfeldy Health & Wellbeing Centre | 1.4 km | 77% |
- Custom House Surgery (72% overall experience good)
- Dr Encarnacion Ruiz-Gutierrez (60% overall experience good)
How do patients rate Star Lane Medical Centre?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of Star Lane Medical Centre as good, below the England figure of 77%. 57% found it easy to get through by phone.
How many patients are registered at Star Lane Medical Centre?
19,726 patients were registered in September 2026, down 4.1% on a year earlier.
What is Star Lane Medical Centre's CQC rating?
Good overall, published in September 2017.
How many GPs does Star Lane Medical Centre have?
7.1 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,777 patients per GP against 2,171 across England.
Are appointments at Star Lane Medical Centre face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Star Lane Medical Centre's phone number?
020 7476 4862.