Docklands PCN: primary care network practices and patient survey
Docklands PCN is a primary care network of 3 GP practices with 53,223 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,220 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Docklands PCN with survey results, the share of patients describing their overall experience as good ranges from 60% at E16 Health - Albert Road to 84% at Dr James Lawrie, with a median of 69% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Dr James Lawrie has the highest share finding it easy to get through by phone (75%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr James Lawrie | 11,925 | 84% | 75% | Good | 1,604 |
| Tollgate Medical Centre | 17,502 | 69% | 48% | Good | 1,863 |
| E16 Health - Albert Road | 23,796 | 60% | 29% | Good | 3,328 |
Results for the network as a whole, from 320 responses, against North East London and England.
| Survey question | Docklands PCN | North East London | England |
|---|---|---|---|
| Overall experience good | 69% | 71% | 77% |
| Easy to contact by phone | 46% | 55% | 57% |
| Easy to contact via the website | 47% | 53% | 58% |
| Easy to contact via the NHS App | 44% | 50% | 54% |
| Reception team helpful | 73% | 79% | 85% |
| Last contact good | 59% | 67% | 73% |
| Wait for appointment about right | 55% | 62% | 69% |
| Listened to well | 85% | 83% | 87% |
| Treated with care and concern | 84% | 82% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 82% | 87% | 90% |
There are 2,220 registered patients per full-time-equivalent qualified GP in Docklands PCN, close to England's 2,171 and North East London's 2,551. Practices recorded 402 appointments a month per 1,000 patients (England: 510), 47% of them face to face. 40% of appointments took place on the day they were booked (England: 45%).
6% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.9% over the year (England: shrank 1.1%).
| Measure | Docklands PCN | North East London | England |
|---|---|---|---|
| Patients per qualified GP | 2,220 | 2,551 | 2,171 |
| Appointments per 1,000 patients a month | 402 | 456 | 510 |
| Face-to-face appointments | 47% | 58% | 63% |
| Same day as booked | 40% | 46% | 45% |
| Did not attend | 7% | 7% | 4% |
| Patients aged 65 or over | 6% | 10% | 19% |
Relative to England, the register furthest below England's rate at practices in Docklands PCN is osteoporosis (0.1% against 1.2%).
| Condition register | Age group | Docklands PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 9.0% | 14.3% | 3,857 |
| High blood pressure | All ages | 8.3% | 15.2% | 4,439 |
| Diabetes | 17+ yrs | 5.8% | 7.9% | 2,553 |
| Asthma | 6+ yrs | 3.8% | 6.6% | 1,886 |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% | 1,265 |
| Cancer | All ages | 1.4% | 3.8% | 778 |
| Coronary heart disease | All ages | 1.3% | 3.0% | 691 |
| Serious mental illness | All ages | 1.0% | 1.0% | 522 |
| COPD | All ages | 0.9% | 1.9% | 474 |
| Stroke and TIA | All ages | 0.7% | 1.9% | 376 |
| Atrial fibrillation | All ages | 0.5% | 2.2% | 287 |
| Heart failure | All ages | 0.4% | 1.1% | 215 |
| Learning disability | All ages | 0.4% | 0.6% | 207 |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% | 167 |
| Epilepsy | 18+ yrs | 0.4% | 0.8% | 158 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 100 |
| Palliative care | All ages | 0.1% | 0.6% | 72 |
| Dementia | All ages | 0.1% | 0.8% | 65 |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% | 11 |
- Newham Central 1 PCN (7 practices)
- Newham Central PCN (4 practices)
- Newham North East 1 PCN (6 practices)
- Newham North East 2 PCN (5 practices)
- Newham North West 2 PCN (5 practices)
- North Newham PCN (3 practices)
- South One Newham PCN (3 practices)
- Stratford PCN (7 practices)
Which practices are in Docklands PCN?
Dr James Lawrie, E16 Health - Albert Road and Tollgate Medical Centre.
How do patients rate Docklands PCN?
69% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Docklands PCN cover?
53,223 registered patients across 3 practices in September 2026.
How many patients per GP does Docklands PCN have?
2,220 per full-time-equivalent qualified GP, against 2,171 across England.