E16 Health - Albert Road, London: patient reviews and CQC rating
E16 Health - Albert Road is a GP practice in London with 23,796 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 7.2 full-time-equivalent qualified GPs, or 3,328 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about E16 Health - Albert Road
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 90%, against 93% across England. Its weakest is the share who found it easy to contact the practice through its website: 22%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 605th of the 648 practices in London with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 18 points higher than in 2025 (42%). 115 patients answered the survey (response rate 11%).
| Survey question | E16 Health - Albert Road | North East London | England |
|---|---|---|---|
| Overall experience good | 60% | 71% | 77% |
| Easy to contact by phone | 29% | 55% | 57% |
| Easy to contact via the website | 22% | 53% | 58% |
| Easy to contact via the NHS App | 30% | 50% | 54% |
| Reception team helpful | 63% | 79% | 85% |
| Last contact good | 41% | 67% | 73% |
| Wait for appointment about right | 49% | 62% | 69% |
| Listened to well | 81% | 83% | 87% |
| Treated with care and concern | 78% | 82% | 86% |
| Confidence and trust in the clinician | 90% | 91% | 93% |
| Needs met | 76% | 87% | 90% |
In the Friends and Family Test for July 2026, 77% of 231 responses rated the practice good or very good (England: 92%).
CQC's overall rating for E16 Health - Albert Road is Good, published in July 2018. All 5 key questions are rated Good. It held the same rating in the report before (June 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
23,796 patients were registered at E16 Health - Albert Road in September 2026, almost the same as a year earlier.
3% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 3,328 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 3.8 nurses and 10.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.5 | 8.7 |
| August 2024 | 8.1 | 8.1 |
| August 2025 | 6.5 | 9.3 |
| August 2026 | 7.2 | 11.0 |
From June 2026 to August 2026 the practice recorded 9,428 appointments a month, or 396 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 54% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | E16 Health - Albert Road | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 396 | 456 | 510 |
| Face to face | 49% | 58% | 63% |
| Same day as booked | 54% | 46% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.0% against 1.2%), dementia (0.1% against 0.8%) and atrial fibrillation (0.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 21.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.3 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 8.9% | 14.3% |
| High blood pressure | All ages | 6.1% | 15.2% |
| Diabetes | 17+ yrs | 4.1% | 7.9% |
| Asthma | 6+ yrs | 3.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Cancer | All ages | 0.9% | 3.8% |
| Coronary heart disease | All ages | 0.7% | 3.0% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| COPD | All ages | 0.5% | 1.9% |
| Stroke and TIA | All ages | 0.4% | 1.9% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Learning disability | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 53.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.5% | 74.9% |
E16 Health - Albert Road, 76 Albert Road, London, E16 2DY. Phone: 020 8104 2222. Website: www.e16health.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr James Lawrie | 1.1 km | 84% |
| Ferryview Health Centre GP Surgery | 1.2 km | 76% |
| Triveni PMS | 1.3 km | 78% |
| Tollgate Medical Centre | 1.6 km | 69% |
| Royal Arsenal Medical Centre | 1.7 km | 54% |
- Dr James Lawrie (84% overall experience good)
- Tollgate Medical Centre (69% overall experience good)
How do patients rate E16 Health - Albert Road?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of E16 Health - Albert Road as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at E16 Health - Albert Road?
23,796 patients were registered in September 2026, down 0.0% on a year earlier.
What is E16 Health - Albert Road's CQC rating?
Good overall, published in July 2018.
How many GPs does E16 Health - Albert Road have?
7.2 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 3,328 patients per GP against 2,171 across England.
Are appointments at E16 Health - Albert Road face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is E16 Health - Albert Road's phone number?
020 8104 2222.