Ferryview Health Centre GP Surgery, London: patient reviews and CQC rating
Ferryview Health Centre GP Surgery is a GP practice in London with 31,598 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2020. It has 13.7 full-time-equivalent qualified GPs, or 2,301 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ferryview Health Centre GP Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 59%, against 54% across England. Its weakest is the share who said they were treated with care and concern: 77%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 389th of the 648 practices in London with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (76%). 160 patients answered the survey (response rate 16%).
| Survey question | Ferryview Health Centre GP Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 76% | 76% | 77% |
| Easy to contact by phone | 52% | 57% | 57% |
| Easy to contact via the website | 54% | 58% | 58% |
| Easy to contact via the NHS App | 59% | 55% | 54% |
| Reception team helpful | 89% | 85% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 80% | 85% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 230 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ferryview Health Centre GP Surgery is Good, published in February 2020. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
31,598 patients were registered at Ferryview Health Centre GP Surgery in September 2026, down 1.7% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 13.7 full-time-equivalent qualified GPs, there are 2,301 patients per GP, close to the England figure of 2,171 and South East London's 2,350. The practice also has 5.4 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.1 | 11.1 |
| August 2024 | 13.9 | 13.9 |
| August 2025 | 11.9 | 11.9 |
| August 2026 | 13.7 | 17.6 |
From June 2026 to August 2026 the practice recorded 10,643 appointments a month, or 337 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 28% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Ferryview Health Centre GP Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 337 | 399 | 510 |
| Face to face | 76% | 54% | 63% |
| Same day as booked | 28% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 9% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), dementia (0.2% against 0.8%) and atrial fibrillation (0.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 28.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.0 years for women and 77.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.8% | 14.3% |
| High blood pressure | All ages | 11.4% | 15.2% |
| Diabetes | 17+ yrs | 8.0% | 7.9% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% |
| Cancer | All ages | 1.7% | 3.8% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| COPD | All ages | 1.2% | 1.9% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Learning disability | All ages | 0.7% | 0.6% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 53.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.3% | 74.9% |
Ferryview Health Centre GP Surgery, 25 John Wilson Street, London, SE18 6PZ. Phone: 020 8319 5400. Website: www.valentinehealth.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Triveni PMS | 0.3 km | 78% |
| Royal Arsenal Medical Centre | 0.8 km | 54% |
| E16 Health - Albert Road | 1.2 km | 60% |
| Glyndon PMS | 1.4 km | 84% |
| St Marks PMS | 1.5 km | 84% |
How do patients rate Ferryview Health Centre GP Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Ferryview Health Centre GP Surgery as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Ferryview Health Centre GP Surgery?
31,598 patients were registered in September 2026, down 1.7% on a year earlier.
What is Ferryview Health Centre GP Surgery's CQC rating?
Good overall, published in February 2020.
How many GPs does Ferryview Health Centre GP Surgery have?
13.7 full-time-equivalent qualified GPs (20 qualified GPs by headcount), which is 2,301 patients per GP against 2,171 across England.
Are appointments at Ferryview Health Centre GP Surgery face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ferryview Health Centre GP Surgery's phone number?
020 8319 5400.