St Marks PMS, London: patient reviews and CQC rating
St Marks PMS is a GP practice in London with 10,468 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 4.4 full-time-equivalent qualified GPs, or 2,379 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Marks PMS
Its best result against England is the share who described their overall experience of the practice as good: 84%, against 77% across England. Its weakest is the share who found it easy to contact the practice through its website: 47%, against 58% across England. With 105 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 183rd of the 648 practices in London with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (78%). 105 patients answered the survey (response rate 22%).
| Survey question | St Marks PMS | South East London | England |
|---|---|---|---|
| Overall experience good | 84% | 76% | 77% |
| Easy to contact by phone | 54% | 57% | 57% |
| Easy to contact via the website | 47% | 58% | 58% |
| Easy to contact via the NHS App | 60% | 55% | 54% |
| Reception team helpful | 91% | 85% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 65% | 65% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 95 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Marks PMS is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,468 patients were registered at St Marks PMS in September 2026, up 2.0% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 2,379 patients per GP, close to the England figure of 2,171 and South East London's 2,350. The practice also has 2.8 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 6.0 |
| August 2024 | 4.3 | 6.2 |
| August 2025 | 4.7 | 7.7 |
| August 2026 | 4.4 | 7.6 |
From June 2026 to August 2026 the practice recorded 3,805 appointments a month, or 364 per 1,000 registered patients (England: 510). 89% were face to face (England: 63%). 37% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | St Marks PMS | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 364 | 399 | 510 |
| Face to face | 89% | 54% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 9% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.9% against 1.0%) and diabetes (9.6% against 7.9%). It has a lower share for osteoporosis (0.4% against 1.2%), atrial fibrillation (1.0% against 2.2%) and stroke or TIA (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 26.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.5% | 15.2% |
| Depression | 18+ yrs | 11.9% | 14.3% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| COPD | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.8% | 74.9% |
St Marks PMS, St Marks Medical Centre, 24 Wrottesley Road, Plumstead, London, SE18 3EP. Phone: 020 8854 6262.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| All Saints Medical Centre PMS | 0.5 km | 70% |
| Waverley PMS | 0.8 km | 74% |
| Glyndon PMS | 0.9 km | 84% |
| Conway PMS | 1.2 km | 74% |
| Royal Arsenal Medical Centre | 1.4 km | 54% |
- Conway PMS (74% overall experience good)
- Royal Arsenal Medical Centre (54% overall experience good)
- Thamesmead Health Centre (80% overall experience good)
- Thamesmead Medical Associates - PMS (79% overall experience good)
How do patients rate St Marks PMS?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of St Marks PMS as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at St Marks PMS?
10,468 patients were registered in September 2026, up 2.0% on a year earlier.
What is St Marks PMS's CQC rating?
Good overall, published in November 2016.
How many GPs does St Marks PMS have?
4.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,379 patients per GP against 2,171 across England.
Are appointments at St Marks PMS face to face?
89% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Marks PMS's phone number?
020 8854 6262.