Conway PMS, London: patient reviews and CQC rating
Conway PMS is a GP practice in London with 4,920 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in December 2019. It has 2.7 full-time-equivalent qualified GPs, or 1,796 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Conway PMS
Its best result against England is the share who found it easy to contact the practice using the NHS App: 64%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 49%, against 58% across England. With 101 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 424th of the 648 practices in London with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (70%). 101 patients answered the survey (response rate 13%).
| Survey question | Conway PMS | South East London | England |
|---|---|---|---|
| Overall experience good | 74% | 76% | 77% |
| Easy to contact by phone | 61% | 57% | 57% |
| Easy to contact via the website | 49% | 58% | 58% |
| Easy to contact via the NHS App | 64% | 55% | 54% |
| Reception team helpful | 91% | 85% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 62% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 75% of 20 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Conway PMS is Good, published in December 2019. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (November 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
4,920 patients were registered at Conway PMS in September 2026, down 12.0% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 2.7 full-time-equivalent qualified GPs, there are 1,796 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 1.3 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 0.9 | 0.9 |
| August 2025 | 0.2 | 0.2 |
| August 2026 | 2.7 | 2.7 |
From June 2026 to August 2026 the practice recorded 2,288 appointments a month, or 465 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 60% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | Conway PMS | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 465 | 399 | 510 |
| Face to face | 70% | 54% | 63% |
| Same day as booked | 60% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 11% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.0% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.0% against 0.6%) and dementia (0.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 25.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.2% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Depression | 18+ yrs | 6.2% | 14.3% |
| Asthma | 6+ yrs | 3.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Cancer | All ages | 1.9% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| COPD | All ages | 0.6% | 1.9% |
| Learning disability | All ages | 0.4% | 0.6% |
| Heart failure | All ages | 0.4% | 1.1% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
Conway PMS, 44 Conway Road, London, SE18 1AH. Phone: 020 8854 2042. Website: www.conwaypms.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Plumstead Health Centre PMS | 0.4 km | 58% |
| Plumstead and Wickham Lane Surgery | 0.4 km | 80% |
| Glyndon PMS | 0.5 km | 84% |
| Waverley PMS | 0.5 km | 74% |
| Bannockburn PMS | 0.6 km | 72% |
- Royal Arsenal Medical Centre (54% overall experience good)
- St Marks PMS (84% overall experience good)
- Thamesmead Health Centre (80% overall experience good)
- Thamesmead Medical Associates - PMS (79% overall experience good)
How do patients rate Conway PMS?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Conway PMS as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Conway PMS?
4,920 patients were registered in September 2026, down 12.0% on a year earlier.
What is Conway PMS's CQC rating?
Good overall, published in December 2019.
How many GPs does Conway PMS have?
2.7 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,796 patients per GP against 2,171 across England.
Are appointments at Conway PMS face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Conway PMS's phone number?
020 8854 2042.