Thamesmead Medical Associates - PMS, London: patient reviews and CQC rating

What patients say about Thamesmead Medical Associates - PMS

Its best result against England is the share who found the reception and administrative team helpful: 91%, against 85% across England. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.

On overall experience it is 312th of the 648 practices in London with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (84%). 92 patients answered the survey (response rate 21%).

In the Friends and Family Test for July 2026, 93% of 95 responses rated the practice good or very good (England: 92%).

CQC's overall rating for Thamesmead Medical Associates - PMS is Good, published in April 2017. All 5 key questions are rated Good.

15,556 patients were registered at Thamesmead Medical Associates - PMS in September 2026, down 1.9% on a year earlier (England: down 1.1%).

11% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 3,968 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 2.2 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 6,559 appointments a month, or 422 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 53% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).

63% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), serious mental illness (1.4% against 1.0%) and diabetes (10.5% against 7.9%). It has a lower share for osteoporosis (0.4% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and atrial fibrillation (1.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 27.5 (England: 21.8; higher is more deprived).

Life expectancy for its patients' neighbourhoods is 79.6 years for women and 76.6 for men (England: 83.0 and 79.1).

96% of the practice's patients live in the SE28 postcode district, followed by SE18 (2%) and SE2 (1%). 76% live in Greenwich, the council area the practice is in.

Thamesmead Medical Associates - PMS, Gallions Reach Health Centre, Bentham Road, London, SE28 8BE. Phone: 020 8333 5000. Website: www.thamesmeadmedical.org.