Lakeside Medical Practice, London: patient reviews and CQC rating
Lakeside Medical Practice is a GP practice in London with 19,021 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Outstanding overall, in a report published in March 2019. It has 9.5 full-time-equivalent qualified GPs, or 1,992 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lakeside Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 59%, against 54% across England. Its weakest is the share who described their overall experience of the practice as good: 61%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 594th of the 648 practices in London with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 17 points lower than in 2025 (78%). 94 patients answered the survey (response rate 18%).
| Survey question | Lakeside Medical Practice | South East London | England |
|---|---|---|---|
| Overall experience good | 61% | 76% | 77% |
| Easy to contact by phone | 48% | 57% | 57% |
| Easy to contact via the website | 57% | 58% | 58% |
| Easy to contact via the NHS App | 59% | 55% | 54% |
| Reception team helpful | 83% | 85% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 68% | 65% | 69% |
| Listened to well | 80% | 85% | 87% |
| Treated with care and concern | 74% | 84% | 86% |
| Confidence and trust in the clinician | 85% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 436 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lakeside Medical Practice is Outstanding, published in March 2019. 2 key questions are rated differently: Safe Good and Effective Good. Its previous overall rating was Good (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
19,021 patients were registered at Lakeside Medical Practice in September 2026, down 1.0% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 9.5 full-time-equivalent qualified GPs, there are 1,992 patients per GP, close to the England figure of 2,171 and South East London's 2,350. The practice also has 4.8 nurses and 6.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.8 | 10.7 |
| August 2024 | 7.6 | 10.8 |
| August 2025 | 8.9 | 10.8 |
| August 2026 | 9.5 | 11.7 |
From June 2026 to August 2026 the practice recorded 10,526 appointments a month, or 553 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 65% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Lakeside Medical Practice | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 553 | 399 | 510 |
| Face to face | 38% | 54% | 63% |
| Same day as booked | 65% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.5% against 1.2%), atrial fibrillation (1.0% against 2.2%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 28.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.7 years for women and 76.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.2% | 15.2% |
| Depression | 18+ yrs | 11.9% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Cancer | All ages | 2.4% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
Lakeside Medical Practice, Yarnton Way, Thamesmead, London, SE2 9LH. Phone: 020 8102 0488. Website: www.lakesidegpsthamesmead.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Abbey Wood Surgery | 0.4 km | 78% |
| Thamesmead Medical Associates - PMS | 1.4 km | 79% |
| Abbeyslade PMS - Dr Chand | 1.4 km | 73% |
| Bannockburn PMS | 2.1 km | 72% |
| Belvedere Medical Centre | 2.2 km | 71% |
- Belvedere Medical Centre (71% overall experience good)
- Bexley Medical Group (80% overall experience good)
- Crayford Town Surgery (64% overall experience good)
- Dr S Bhadra & Dr A Padiyar Partners (66% overall experience good)
- Northumberland Heath Medical Centre (75% overall experience good)
- Slade Green Medical Centre (63% overall experience good)
How do patients rate Lakeside Medical Practice?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Lakeside Medical Practice as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at Lakeside Medical Practice?
19,021 patients were registered in September 2026, down 1.0% on a year earlier.
What is Lakeside Medical Practice's CQC rating?
Outstanding overall, published in March 2019.
How many GPs does Lakeside Medical Practice have?
9.5 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,992 patients per GP against 2,171 across England.
Are appointments at Lakeside Medical Practice face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lakeside Medical Practice's phone number?
020 8102 0488.