Bexley Medical Group, Bexleyheath: patient reviews and CQC rating
Bexley Medical Group is a GP practice in Bexleyheath with 21,239 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2020. It has 7.4 full-time-equivalent qualified GPs, or 2,865 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bexley Medical Group
Its best result against England is the share who described their last contact with the practice as good: 78%, against 73% across England. Its weakest is the share who found it easy to contact the practice through its website: 49%, against 58% across England. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 4 practices in Bexleyheath with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (76%). 110 patients answered the survey (response rate 22%).
| Survey question | Bexley Medical Group | South East London | England |
|---|---|---|---|
| Overall experience good | 80% | 76% | 77% |
| Easy to contact by phone | 62% | 57% | 57% |
| Easy to contact via the website | 49% | 58% | 58% |
| Easy to contact via the NHS App | 57% | 55% | 54% |
| Reception team helpful | 88% | 85% | 85% |
| Last contact good | 78% | 73% | 73% |
| Wait for appointment about right | 65% | 65% | 69% |
| Listened to well | 83% | 85% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 211 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bexley Medical Group is Good, published in February 2020. One key question is rated differently: Safe Requires Improvement. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
21,239 patients were registered at Bexley Medical Group in September 2026, almost the same as a year earlier.
15% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 2,865 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 2.1 nurses and 10.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 5.3 |
| August 2024 | 7.8 | 8.8 |
| August 2025 | 8.7 | 9.7 |
| August 2026 | 7.4 | 8.5 |
From June 2026 to August 2026 the practice recorded 7,995 appointments a month, or 376 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 39% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Bexley Medical Group | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 376 | 399 | 510 |
| Face to face | 46% | 54% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (0.7% against 0.6%). It has a lower share for osteoporosis (0.3% against 1.2%), peripheral arterial disease (0.3% against 0.6%) and epilepsy (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 15.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% |
| Depression | 18+ yrs | 13.6% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Palliative care | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
Bexley Medical Group, 171 King Harolds Way, Bexleyheath, DA7 5RF. Phone: 020 8303 1127.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Davies & Partner | 0.9 km | 61% |
| Belvedere Medical Centre | 1.4 km | 71% |
| Bexley Group Practice | 1.6 km | 73% |
| Abbeyslade PMS - Dr Chand | 2.0 km | 73% |
| Welling Medical Practice | 2.1 km | 79% |
- Belvedere Medical Centre (71% overall experience good)
- Crayford Town Surgery (64% overall experience good)
- Dr S Bhadra & Dr A Padiyar Partners (66% overall experience good)
- Lakeside Medical Practice (61% overall experience good)
- Northumberland Heath Medical Centre (75% overall experience good)
- Slade Green Medical Centre (63% overall experience good)
How do patients rate Bexley Medical Group?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Bexley Medical Group as good, against 77% across England. 62% found it easy to get through by phone.
How many patients are registered at Bexley Medical Group?
21,239 patients were registered in September 2026, down 0.3% on a year earlier.
What is Bexley Medical Group's CQC rating?
Good overall, published in February 2020.
How many GPs does Bexley Medical Group have?
7.4 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,865 patients per GP against 2,171 across England.
Are appointments at Bexley Medical Group face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bexley Medical Group's phone number?
020 8303 1127.