Bexley Group Practice, Welling: patient reviews and CQC rating
Bexley Group Practice is a GP practice in Welling with 14,658 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 6.0 full-time-equivalent qualified GPs, or 2,427 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bexley Group Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 62%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 61%, against 69% across England. With 102 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 5th of the 5 practices in Welling with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (64%). 102 patients answered the survey (response rate 21%).
| Survey question | Bexley Group Practice | South East London | England |
|---|---|---|---|
| Overall experience good | 73% | 76% | 77% |
| Easy to contact by phone | 59% | 57% | 57% |
| Easy to contact via the website | 64% | 58% | 58% |
| Easy to contact via the NHS App | 62% | 55% | 54% |
| Reception team helpful | 86% | 85% | 85% |
| Last contact good | 77% | 73% | 73% |
| Wait for appointment about right | 61% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 99% of 867 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bexley Group Practice is Good, published in February 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (May 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
14,658 patients were registered at Bexley Group Practice in September 2026, up 2.4% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 6.0 full-time-equivalent qualified GPs, there are 2,427 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 3.7 nurses and 4.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 7.5 |
| August 2024 | 5.3 | 8.5 |
| August 2025 | 5.1 | 5.1 |
| August 2026 | 6.0 | 7.1 |
From June 2026 to August 2026 the practice recorded 7,634 appointments a month, or 521 per 1,000 registered patients (England: 510). 43% were face to face (England: 63%). 44% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
37% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Bexley Group Practice | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 521 | 399 | 510 |
| Face to face | 43% | 54% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), peripheral arterial disease (0.2% against 0.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 16.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.9 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.9% | 15.2% |
| Depression | 18+ yrs | 10.4% | 14.3% |
| Diabetes | 17+ yrs | 9.0% | 7.9% |
| Asthma | 6+ yrs | 4.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.6% | 74.9% |
Bexley Group Practice, 76-78, Upper Wickham Lane, Welling, DA16 3HQ. Phone: 020 3691 0730.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Welling Medical Practice | 0.6 km | 79% |
| The Westwood Surgery | 0.9 km | 73% |
| Dr WA Cotter + Dr JCJM Bohmer -Laubis | 1.0 km | 85% |
| Ingleton Avenue Surgery | 1.4 km | 93% |
| Bexley Medical Group | 1.6 km | 80% |
- Dr Davies & Partner (61% overall experience good)
- Dr WA Cotter + Dr JCJM Bohmer -Laubis (85% overall experience good)
- The Westwood Surgery (73% overall experience good)
- Welling Medical Practice (79% overall experience good)
How do patients rate Bexley Group Practice?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Bexley Group Practice as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Bexley Group Practice?
14,658 patients were registered in September 2026, up 2.4% on a year earlier.
What is Bexley Group Practice's CQC rating?
Good overall, published in February 2024.
How many GPs does Bexley Group Practice have?
6.0 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,427 patients per GP against 2,171 across England.
Are appointments at Bexley Group Practice face to face?
43% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bexley Group Practice's phone number?
020 3691 0730.