The Westwood Surgery, Welling: patient reviews and CQC rating
The Westwood Surgery is a GP practice in Welling with 9,565 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in March 2020. It has 4.5 full-time-equivalent qualified GPs, or 2,110 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Westwood Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 60%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 4th of the 5 practices in Welling with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (74%). 139 patients answered the survey (response rate 26%).
| Survey question | The Westwood Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 73% | 76% | 77% |
| Easy to contact by phone | 56% | 57% | 57% |
| Easy to contact via the website | 60% | 58% | 58% |
| Easy to contact via the NHS App | 55% | 55% | 54% |
| Reception team helpful | 84% | 85% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 55% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 61 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Westwood Surgery is Good, published in March 2020. One key question is rated differently: Safe Requires Improvement.
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,565 patients were registered at The Westwood Surgery in September 2026, down 1.7% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 2,110 patients per GP, close to the England figure of 2,171 and South East London's 2,350. The practice also has 1.8 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 6.3 |
| August 2024 | 5.5 | 7.4 |
| August 2025 | 5.7 | 8.9 |
| August 2026 | 4.5 | 6.7 |
From June 2026 to August 2026 the practice recorded 3,731 appointments a month, or 390 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 49% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Westwood Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 390 | 399 | 510 |
| Face to face | 46% | 54% | 63% |
| Same day as booked | 49% | 45% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.5% against 0.6%), dementia (1.8% against 0.8%) and osteoporosis (2.3% against 1.2%). It has a lower share for asthma (4.7% against 6.6%). The practice's patients live in areas with an average deprivation score of 9.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.1% | 15.2% |
| Depression | 18+ yrs | 13.9% | 14.3% |
| Diabetes | 17+ yrs | 8.4% | 7.9% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Osteoporosis | 50+ yrs | 2.3% | 1.2% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Dementia | All ages | 1.8% | 0.8% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Palliative care | All ages | 1.5% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
The Westwood Surgery, 24 Westwood Lane, Welling, DA16 2HE. Phone: 020 8303 5353. Website: www.westwoodsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr WA Cotter + Dr JCJM Bohmer -Laubis | 0.2 km | 85% |
| Welling Medical Practice | 0.8 km | 79% |
| Bexley Group Practice | 0.9 km | 73% |
| Ingleton Avenue Surgery | 1.1 km | 93% |
| Waverley PMS | 2.4 km | 74% |
- Bexley Group Practice (73% overall experience good)
- Dr Davies & Partner (61% overall experience good)
- Dr WA Cotter + Dr JCJM Bohmer -Laubis (85% overall experience good)
- Welling Medical Practice (79% overall experience good)
How do patients rate The Westwood Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of The Westwood Surgery as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at The Westwood Surgery?
9,565 patients were registered in September 2026, down 1.7% on a year earlier.
What is The Westwood Surgery's CQC rating?
Good overall, published in March 2020.
How many GPs does The Westwood Surgery have?
4.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,110 patients per GP against 2,171 across England.
Are appointments at The Westwood Surgery face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Westwood Surgery's phone number?
020 8303 5353.