Waverley PMS, London: patient reviews and CQC rating
Waverley PMS is a GP practice in London with 4,433 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2024. It has 2.1 full-time-equivalent qualified GPs, or 2,091 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Waverley PMS
Its best result against England is the share who found it easy to contact the practice using the NHS App: 72%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 50%, below the England figure of 69%. Of the 11 results in the table, 4 are above England and 1 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 419th of the 648 practices in London with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (64%). 112 patients answered the survey (response rate 18%).
| Survey question | Waverley PMS | South East London | England |
|---|---|---|---|
| Overall experience good | 74% | 76% | 77% |
| Easy to contact by phone | 70% | 57% | 57% |
| Easy to contact via the website | 75% | 58% | 58% |
| Easy to contact via the NHS App | 72% | 55% | 54% |
| Reception team helpful | 89% | 85% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 50% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 84% of 112 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Waverley PMS is Good, published in February 2024. All 5 key questions are rated Good. It held the same rating in the report before (February 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,433 patients were registered at Waverley PMS in September 2026, down 1.9% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 2,091 patients per GP, close to the England figure of 2,171 and South East London's 2,350. The practice also has 0.2 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 1,383 appointments a month, or 312 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 27% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
71% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Waverley PMS | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 312 | 399 | 510 |
| Face to face | 49% | 54% | 63% |
| Same day as booked | 27% | 45% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (14.7% against 7.9%) and high blood pressure (20.3% against 15.2%). It has a lower share for osteoporosis (0.1% against 1.2%), dementia (0.3% against 0.8%) and atrial fibrillation (1.4% against 2.2%). The practice's patients live in areas with an average deprivation score of 24.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 20.3% | 15.2% |
| Diabetes | 17+ yrs | 14.7% | 7.9% |
| Depression | 18+ yrs | 10.1% | 14.3% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Cancer | All ages | 2.5% | 3.8% |
| COPD | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 53.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
Waverley PMS, The Waverley Practice, 37 Waverley Crescent, Plumstead, London, SE18 7QU. Phone: 020 8319 7614. Website: www.waverleypractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Conway PMS | 0.5 km | 74% |
| Glyndon PMS | 0.6 km | 84% |
| Plumstead Health Centre PMS | 0.7 km | 58% |
| St Marks PMS | 0.8 km | 84% |
| Plumstead and Wickham Lane Surgery | 0.8 km | 80% |
- Abbeyslade PMS - Dr Chand (73% overall experience good)
- Bannockburn PMS (72% overall experience good)
- Plumstead and Wickham Lane Surgery (80% overall experience good)
- Triveni PMS (78% overall experience good)
How do patients rate Waverley PMS?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Waverley PMS as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Waverley PMS?
4,433 patients were registered in September 2026, down 1.9% on a year earlier.
What is Waverley PMS's CQC rating?
Good overall, published in February 2024.
How many GPs does Waverley PMS have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,091 patients per GP against 2,171 across England.
Are appointments at Waverley PMS face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Waverley PMS's phone number?
020 8319 7614.