Plumstead and Wickham Lane Surgery, London: patient reviews and CQC rating
Plumstead and Wickham Lane Surgery is a GP practice in London with 8,456 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 1.3 full-time-equivalent qualified GPs, or 6,747 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Plumstead and Wickham Lane Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 77%, above the England figure of 54%. Its weakest is the share who said their needs were met at their last appointment: 89%, against 90% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 279th of the 648 practices in London with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (78%). 112 patients answered the survey (response rate 19%).
| Survey question | Plumstead and Wickham Lane Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 80% | 76% | 77% |
| Easy to contact by phone | 70% | 57% | 57% |
| Easy to contact via the website | 69% | 58% | 58% |
| Easy to contact via the NHS App | 77% | 55% | 54% |
| Reception team helpful | 90% | 85% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 84% | 65% | 69% |
| Listened to well | 93% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 21 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Plumstead and Wickham Lane Surgery is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,456 patients were registered at Plumstead and Wickham Lane Surgery in September 2026, up 4.5% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 6,747 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 2.7 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.2 | 2.2 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 2.7 | 3.8 |
| August 2026 | 1.3 | 4.5 |
From June 2026 to August 2026 the practice recorded 2,920 appointments a month, or 345 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 35% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Plumstead and Wickham Lane Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 345 | 399 | 510 |
| Face to face | 51% | 54% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 10% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%), diabetes (10.9% against 7.9%) and serious mental illness (1.4% against 1.0%). It has a lower share for osteoporosis (0.2% against 1.2%), dementia (0.3% against 0.8%) and atrial fibrillation (0.9% against 2.2%). The practice's patients live in areas with an average deprivation score of 28.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.3% | 15.2% |
| Depression | 18+ yrs | 11.7% | 14.3% |
| Diabetes | 17+ yrs | 10.9% | 7.9% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Cancer | All ages | 2.2% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Learning disability | All ages | 0.9% | 0.6% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 56.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.7% | 74.9% |
Plumstead and Wickham Lane Surgery, 141 Plumstead High Street, London, SE18 1SE. Phone: 020 8855 0052.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bannockburn PMS | 0.2 km | 72% |
| Plumstead Health Centre PMS | 0.2 km | 58% |
| Conway PMS | 0.4 km | 74% |
| Waverley PMS | 0.8 km | 74% |
| Glyndon PMS | 0.9 km | 84% |
- Abbeyslade PMS - Dr Chand (73% overall experience good)
- Bannockburn PMS (72% overall experience good)
- Triveni PMS (78% overall experience good)
- Waverley PMS (74% overall experience good)
How do patients rate Plumstead and Wickham Lane Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Plumstead and Wickham Lane Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at Plumstead and Wickham Lane Surgery?
8,456 patients were registered in September 2026, up 4.5% on a year earlier.
What is Plumstead and Wickham Lane Surgery's CQC rating?
Good overall, published in February 2017.
How many GPs does Plumstead and Wickham Lane Surgery have?
1.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 6,747 patients per GP against 2,171 across England.
Are appointments at Plumstead and Wickham Lane Surgery face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Plumstead and Wickham Lane Surgery's phone number?
020 8855 0052.