Heritage PCN: primary care network practices and patient survey
Heritage PCN is a primary care network of 5 GP practices with 31,358 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England. Its practices have 3,629 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Heritage PCN with survey results, the share of patients describing their overall experience as good ranges from 72% at Bannockburn PMS to 80% at Plumstead and Wickham Lane Surgery, with a median of 74% (England: 77%). None differs from England by more than the survey's margin of error. Plumstead and Wickham Lane Surgery has the highest share finding it easy to get through by phone (70%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Plumstead and Wickham Lane Surgery | 8,456 | 80% | 70% | Good | 6,747 |
| Triveni PMS | 8,141 | 78% | 64% | Good | 2,220 |
| Waverley PMS | 4,433 | 74% | 70% | Good | 2,091 |
| Abbeyslade PMS - Dr Chand | 4,819 | 73% | 66% | Good | 6,024 |
| Bannockburn PMS | 5,509 | 72% | 49% | Good | 6,886 |
Results for the network as a whole, from 521 responses, against South East London and England.
| Survey question | Heritage PCN | South East London | England |
|---|---|---|---|
| Overall experience good | 76% | 76% | 77% |
| Easy to contact by phone | 64% | 57% | 57% |
| Easy to contact via the website | 65% | 58% | 58% |
| Easy to contact via the NHS App | 68% | 55% | 54% |
| Reception team helpful | 87% | 85% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 61% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
There are 3,629 registered patients per full-time-equivalent qualified GP in Heritage PCN, more than England's 2,171 and South East London's 2,350. Practices recorded 329 appointments a month per 1,000 patients (England: 510), 53% of them face to face. 35% of appointments took place on the day they were booked (England: 45%).
11% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.5% over the year (England: shrank 1.1%).
| Measure | Heritage PCN | South East London | England |
|---|---|---|---|
| Patients per qualified GP | 3,629 | 2,350 | 2,171 |
| Appointments per 1,000 patients a month | 329 | 399 | 510 |
| Face-to-face appointments | 53% | 54% | 63% |
| Same day as booked | 35% | 45% | 45% |
| Did not attend | 8% | 7% | 4% |
| Patients aged 65 or over | 11% | 13% | 19% |
Relative to England, the register furthest above England's rate at practices in Heritage PCN is learning disability (0.8% against 0.6%), and the furthest below is osteoporosis (0.4% against 1.2%).
| Condition register | Age group | Heritage PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 14.7% | 15.2% | 4,619 |
| Diabetes | 17+ yrs | 10.7% | 7.9% | 2,683 |
| Depression | 18+ yrs | 9.4% | 14.3% | 2,338 |
| Asthma | 6+ yrs | 4.7% | 6.6% | 1,396 |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% | 876 |
| Cancer | All ages | 2.3% | 3.8% | 710 |
| Coronary heart disease | All ages | 1.8% | 3.0% | 567 |
| COPD | All ages | 1.5% | 1.9% | 466 |
| Serious mental illness | All ages | 1.4% | 1.0% | 425 |
| Stroke and TIA | All ages | 1.3% | 1.9% | 406 |
| Atrial fibrillation | All ages | 0.9% | 2.2% | 269 |
| Learning disability | All ages | 0.8% | 0.6% | 262 |
| Heart failure | All ages | 0.6% | 1.1% | 193 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 151 |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% | 126 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 123 |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% | 32 |
| Dementia | All ages | 0.2% | 0.8% | 78 |
| Palliative care | All ages | 0.2% | 0.6% | 67 |
- Blackheath and Charlton PCN (4 practices)
- Eltham PCN (6 practices)
- Greenwich West PCN (4 practices)
- Riverview Health PCN (5 practices)
- Unity (Greenwich) PCN (4 practices)
Which practices are in Heritage PCN?
Abbeyslade PMS - Dr Chand, Bannockburn PMS, Plumstead and Wickham Lane Surgery, Triveni PMS and Waverley PMS.
How do patients rate Heritage PCN?
76% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Heritage PCN cover?
31,358 registered patients across 5 practices in September 2026.
How many patients per GP does Heritage PCN have?
3,629 per full-time-equivalent qualified GP, against 2,171 across England.