Riverview Health PCN: primary care network practices and patient survey
Riverview Health PCN is a primary care network of 5 GP practices with 54,686 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England. Its practices have 3,136 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Riverview Health PCN with survey results, the share of patients describing their overall experience as good ranges from 54% at Royal Arsenal Medical Centre to 84% at St Marks PMS, with a median of 79% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Thamesmead Health Centre has the highest share finding it easy to get through by phone (67%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| St Marks PMS | 10,468 | 84% | 54% | Good | 2,379 |
| Thamesmead Health Centre | 12,240 | 80% | 67% | Good | 3,974 |
| Thamesmead Medical Associates - PMS | 15,556 | 79% | 45% | Good | 3,968 |
| Conway PMS | 4,920 | 74% | 61% | Good | 1,796 |
| Royal Arsenal Medical Centre | 11,502 | 54% | 30% | Good | 3,490 |
Results for the network as a whole, from 508 responses, against South East London and England.
| Survey question | Riverview Health PCN | South East London | England |
|---|---|---|---|
| Overall experience good | 74% | 76% | 77% |
| Easy to contact by phone | 50% | 57% | 57% |
| Easy to contact via the website | 51% | 58% | 58% |
| Easy to contact via the NHS App | 54% | 55% | 54% |
| Reception team helpful | 82% | 85% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 66% | 65% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
There are 3,136 registered patients per full-time-equivalent qualified GP in Riverview Health PCN, more than England's 2,171 and South East London's 2,350. Practices recorded 342 appointments a month per 1,000 patients (England: 510), 73% of them face to face. 45% of appointments took place on the day they were booked (England: 45%).
9% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.2% over the year (England: shrank 1.1%).
| Measure | Riverview Health PCN | South East London | England |
|---|---|---|---|
| Patients per qualified GP | 3,136 | 2,350 | 2,171 |
| Appointments per 1,000 patients a month | 342 | 399 | 510 |
| Face-to-face appointments | 73% | 54% | 63% |
| Same day as booked | 45% | 45% | 45% |
| Did not attend | 7% | 7% | 4% |
| Patients aged 65 or over | 9% | 13% | 19% |
Relative to England, the register furthest above England's rate at practices in Riverview Health PCN is learning disability (0.8% against 0.6%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | Riverview Health PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.3% | 15.2% | 7,429 |
| Depression | 18+ yrs | 11.3% | 14.3% | 4,926 |
| Diabetes | 17+ yrs | 8.5% | 7.9% | 3,748 |
| Asthma | 6+ yrs | 4.4% | 6.6% | 2,295 |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% | 1,595 |
| Cancer | All ages | 2.2% | 3.8% | 1,225 |
| Coronary heart disease | All ages | 1.5% | 3.0% | 856 |
| Serious mental illness | All ages | 1.2% | 1.0% | 675 |
| COPD | All ages | 1.0% | 1.9% | 576 |
| Stroke and TIA | All ages | 1.0% | 1.9% | 537 |
| Atrial fibrillation | All ages | 0.8% | 2.2% | 461 |
| Learning disability | All ages | 0.8% | 0.6% | 433 |
| Heart failure | All ages | 0.6% | 1.1% | 344 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 83 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 242 |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% | 206 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 207 |
| Dementia | All ages | 0.3% | 0.8% | 165 |
| Palliative care | All ages | 0.2% | 0.6% | 109 |
- Blackheath and Charlton PCN (4 practices)
- Eltham PCN (6 practices)
- Greenwich West PCN (4 practices)
- Heritage PCN (5 practices)
- Unity (Greenwich) PCN (4 practices)
Which practices are in Riverview Health PCN?
Conway PMS, Royal Arsenal Medical Centre, St Marks PMS, Thamesmead Health Centre and Thamesmead Medical Associates - PMS.
How do patients rate Riverview Health PCN?
74% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Riverview Health PCN cover?
54,686 registered patients across 5 practices in September 2026.
How many patients per GP does Riverview Health PCN have?
3,136 per full-time-equivalent qualified GP, against 2,171 across England.