Eltham PCN: primary care network practices and patient survey
Eltham PCN is a primary care network of 6 GP practices with 83,920 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England. Its practices have 2,994 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in Eltham PCN with survey results, the share of patients describing their overall experience as good ranges from 61% at Dr Plana & Partners to 85% at Primecare - Dr S & N Ratneswaren, with a median of 78% (England: 77%). 0 are above England and 2 below by more than the survey's margin of error. South Street Medical Centre has the highest share finding it easy to get through by phone (79%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Primecare - Dr S & N Ratneswaren | 7,209 | 85% | 76% | Good | 2,345 |
| South Street Medical Centre | 12,250 | 82% | 79% | Good | 4,273 |
| New Eltham Medical Centre | 10,830 | 78% | 60% | Good | 3,516 |
| Eltham Medical Practice | 30,055 | 78% | 59% | Good | 3,478 |
| Eltham Palace Surgery | 2,225 | 69% | 65% | – | 1,391 |
| Dr Plana & Partners | 21,351 | 61% | 45% | Good | 2,437 |
Results for the network as a whole, from 646 responses, against South East London and England.
| Survey question | Eltham PCN | South East London | England |
|---|---|---|---|
| Overall experience good | 74% | 76% | 77% |
| Easy to contact by phone | 61% | 57% | 57% |
| Easy to contact via the website | 59% | 58% | 58% |
| Easy to contact via the NHS App | 51% | 55% | 54% |
| Reception team helpful | 83% | 85% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
There are 2,994 registered patients per full-time-equivalent qualified GP in Eltham PCN, more than England's 2,171 and South East London's 2,350. Practices recorded 405 appointments a month per 1,000 patients (England: 510), 52% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
13% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.9% over the year (England: shrank 1.1%).
| Measure | Eltham PCN | South East London | England |
|---|---|---|---|
| Patients per qualified GP | 2,994 | 2,350 | 2,171 |
| Appointments per 1,000 patients a month | 405 | 399 | 510 |
| Face-to-face appointments | 52% | 54% | 63% |
| Same day as booked | 43% | 45% | 45% |
| Did not attend | 6% | 7% | 4% |
| Patients aged 65 or over | 13% | 13% | 19% |
Relative to England, the register furthest below England's rate at practices in Eltham PCN is palliative care (0.2% against 0.6%).
| Condition register | Age group | Eltham PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.4% | 15.2% | 10,957 |
| Depression | 18+ yrs | 11.6% | 14.3% | 7,513 |
| Diabetes | 17+ yrs | 7.6% | 7.9% | 4,974 |
| Asthma | 6+ yrs | 5.3% | 6.6% | 4,064 |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% | 2,473 |
| Cancer | All ages | 3.1% | 3.8% | 2,527 |
| Coronary heart disease | All ages | 2.1% | 3.0% | 1,733 |
| Atrial fibrillation | All ages | 1.5% | 2.2% | 1,265 |
| COPD | All ages | 1.5% | 1.9% | 1,263 |
| Stroke and TIA | All ages | 1.3% | 1.9% | 1,050 |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% | 247 |
| Serious mental illness | All ages | 1.0% | 1.0% | 811 |
| Heart failure | All ages | 0.7% | 1.1% | 585 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 421 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 401 |
| Learning disability | All ages | 0.4% | 0.6% | 328 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 328 |
| Dementia | All ages | 0.4% | 0.8% | 298 |
| Palliative care | All ages | 0.2% | 0.6% | 149 |
- Blackheath and Charlton PCN (4 practices)
- Greenwich West PCN (4 practices)
- Heritage PCN (5 practices)
- Riverview Health PCN (5 practices)
- Unity (Greenwich) PCN (4 practices)
Which practices are in Eltham PCN?
Dr Plana & Partners, Eltham Medical Practice, Eltham Palace Surgery, New Eltham Medical Centre, Primecare - Dr S & N Ratneswaren and South Street Medical Centre.
How do patients rate Eltham PCN?
74% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Eltham PCN cover?
83,920 registered patients across 6 practices in September 2026.
How many patients per GP does Eltham PCN have?
2,994 per full-time-equivalent qualified GP, against 2,171 across England.