Eltham Palace Surgery, London: patient reviews and CQC rating
Eltham Palace Surgery is a GP practice in London with 2,225 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77% (South East London: 76%). It has 1.6 full-time-equivalent qualified GPs, or 1,391 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Eltham Palace Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 56%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 530th of the 648 practices in London with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (69%). 106 patients answered the survey (response rate 21%).
| Survey question | Eltham Palace Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 69% | 76% | 77% |
| Easy to contact by phone | 65% | 57% | 57% |
| Easy to contact via the website | 48% | 58% | 58% |
| Easy to contact via the NHS App | 45% | 55% | 54% |
| Reception team helpful | 83% | 85% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 56% | 65% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 83% | 89% | 90% |
2,225 patients were registered at Eltham Palace Surgery in September 2026, down 71.1% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 1,391 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 661 appointments a month, or 297 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 43% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
74% were with a GP rather than another member of the practice team. 19% of booked patients did not attend.
| Measure | Eltham Palace Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 297 | 399 | 510 |
| Face to face | 73% | 54% | 63% |
| Same day as booked | 43% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 19% | 7% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.5% against 1.2%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 24.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.4% | 14.3% |
| High blood pressure | All ages | 13.5% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.2% | 74.9% |
Eltham Palace Surgery, 30 Passey Place, London, SE9 5DQ. Phone: 020 8294 8150.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Eltham Medical Practice | 0.0 km | 78% |
| Dr Plana & Partners | 0.6 km | 61% |
| Primecare - Dr S & N Ratneswaren | 2.0 km | 85% |
| New Eltham Medical Centre | 2.2 km | 78% |
| Woodlands Primary Care | 2.7 km | 83% |
- Dr Plana & Partners (61% overall experience good)
- Eltham Medical Practice (78% overall experience good)
- New Eltham Medical Centre (78% overall experience good)
- Primecare - Dr S & N Ratneswaren (85% overall experience good)
- South Street Medical Centre (82% overall experience good)
How do patients rate Eltham Palace Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Eltham Palace Surgery as good, below the England figure of 77%. 65% found it easy to get through by phone.
How many patients are registered at Eltham Palace Surgery?
2,225 patients were registered in September 2026, down 71.1% on a year earlier.
How many GPs does Eltham Palace Surgery have?
1.6 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,391 patients per GP against 2,171 across England.
Are appointments at Eltham Palace Surgery face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Eltham Palace Surgery's phone number?
020 8294 8150.