Dr Plana & Partners, London: patient reviews and CQC rating
Dr Plana & Partners is a GP practice in London with 21,351 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 8.8 full-time-equivalent qualified GPs, or 2,437 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Plana & Partners
Its result closest to England is the share who said their needs were met at their last appointment: 85%, against 90% across England. Its weakest is the share who said the wait for their last appointment was about right: 53%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 595th of the 648 practices in London with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (58%). 111 patients answered the survey (response rate 19%).
| Survey question | Dr Plana & Partners | South East London | England |
|---|---|---|---|
| Overall experience good | 61% | 76% | 77% |
| Easy to contact by phone | 45% | 57% | 57% |
| Easy to contact via the website | 52% | 58% | 58% |
| Easy to contact via the NHS App | 43% | 55% | 54% |
| Reception team helpful | 74% | 85% | 85% |
| Last contact good | 67% | 73% | 73% |
| Wait for appointment about right | 53% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 76% | 84% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 85% of 128 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Plana & Partners is Good, published in August 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
21,351 patients were registered at Dr Plana & Partners in September 2026, up 4.4% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 8.8 full-time-equivalent qualified GPs, there are 2,437 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 3.0 nurses and 4.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.7 | 11.6 |
| August 2024 | 6.9 | 14.7 |
| August 2025 | 7.6 | 16.5 |
| August 2026 | 8.8 | 14.8 |
From June 2026 to August 2026 the practice recorded 7,831 appointments a month, or 367 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 35% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Dr Plana & Partners | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 367 | 399 | 510 |
| Face to face | 53% | 54% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 21.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.3 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.4% | 15.2% |
| Depression | 18+ yrs | 11.0% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| COPD | All ages | 1.8% | 1.9% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 61.7% | 74.9% |
Dr Plana & Partners, 71 Sherard Road, Eltham, London, SE9 6ER. Phone: 020 8850 2120.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Eltham Palace Surgery | 0.6 km | 69% |
| Eltham Medical Practice | 0.6 km | 78% |
| Manor Brook PMS | 2.3 km | 89% |
| Primecare - Dr S & N Ratneswaren | 2.6 km | 85% |
| Nightingale Surgery | 2.7 km | 89% |
- Eltham Medical Practice (78% overall experience good)
- Eltham Palace Surgery (69% overall experience good)
- New Eltham Medical Centre (78% overall experience good)
- Primecare - Dr S & N Ratneswaren (85% overall experience good)
- South Street Medical Centre (82% overall experience good)
How do patients rate Dr Plana & Partners?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Dr Plana & Partners as good, below the England figure of 77%. 45% found it easy to get through by phone.
How many patients are registered at Dr Plana & Partners?
21,351 patients were registered in September 2026, up 4.4% on a year earlier.
What is Dr Plana & Partners's CQC rating?
Good overall, published in August 2018.
How many GPs does Dr Plana & Partners have?
8.8 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 2,437 patients per GP against 2,171 across England.
Are appointments at Dr Plana & Partners face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Plana & Partners's phone number?
020 8850 2120.