New Eltham Medical Centre, London: patient reviews and CQC rating
New Eltham Medical Centre is a GP practice in London with 10,830 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 3.1 full-time-equivalent qualified GPs, or 3,516 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about New Eltham Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 87%, above the England figure of 69%. Its weakest is the share who said they were treated with care and concern: 70%, below the England figure of 86%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 336th of the 648 practices in London with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (70%). 99 patients answered the survey (response rate 22%).
| Survey question | New Eltham Medical Centre | South East London | England |
|---|---|---|---|
| Overall experience good | 78% | 76% | 77% |
| Easy to contact by phone | 60% | 57% | 57% |
| Easy to contact via the website | 68% | 58% | 58% |
| Easy to contact via the NHS App | 50% | 55% | 54% |
| Reception team helpful | 88% | 85% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 87% | 65% | 69% |
| Listened to well | 80% | 85% | 87% |
| Treated with care and concern | 70% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 83 responses rated the practice good or very good (England: 92%).
CQC's overall rating for New Eltham Medical Centre is Good, published in November 2018. All 5 key questions are rated Good. It held the same rating in the report before (November 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,830 patients were registered at New Eltham Medical Centre in September 2026, up 0.5% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 3,516 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 0.2 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 4,171 appointments a month, or 385 per 1,000 registered patients (England: 510). 26% were face to face (England: 63%). 76% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
88% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | New Eltham Medical Centre | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 385 | 399 | 510 |
| Face to face | 26% | 54% | 63% |
| Same day as booked | 76% | 45% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 2% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.0 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.0% | 15.2% |
| Depression | 18+ yrs | 8.7% | 14.3% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 4.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
New Eltham Medical Centre, 52 Thaxted Road, New Eltham, London, SE9 3PT. Phone: 020 8850 2458.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Primecare - Dr S & N Ratneswaren | 1.1 km | 85% |
| Woodlands Primary Care | 1.2 km | 83% |
| The Chislehurst Partnership | 1.7 km | 68% |
| Eltham Palace Surgery | 2.2 km | 69% |
| Eltham Medical Practice | 2.2 km | 78% |
- Dr Plana & Partners (61% overall experience good)
- Eltham Medical Practice (78% overall experience good)
- Eltham Palace Surgery (69% overall experience good)
- Primecare - Dr S & N Ratneswaren (85% overall experience good)
- South Street Medical Centre (82% overall experience good)
How do patients rate New Eltham Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of New Eltham Medical Centre as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at New Eltham Medical Centre?
10,830 patients were registered in September 2026, up 0.5% on a year earlier.
What is New Eltham Medical Centre's CQC rating?
Good overall, published in November 2018.
How many GPs does New Eltham Medical Centre have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,516 patients per GP against 2,171 across England.
Are appointments at New Eltham Medical Centre face to face?
26% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is New Eltham Medical Centre's phone number?
020 8850 2458.