Eltham Medical Practice, London: patient reviews and CQC rating
Eltham Medical Practice is a GP practice in London with 30,055 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 8.6 full-time-equivalent qualified GPs, or 3,478 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Eltham Medical Practice
Its best result against England is the share who said the healthcare professional was good at listening to them: 90%, against 87% across England. Its weakest is the share who said the wait for their last appointment was about right: 64%, against 69% across England. With 118 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 357th of the 648 practices in London with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (84%). 118 patients answered the survey (response rate 25%).
| Survey question | Eltham Medical Practice | South East London | England |
|---|---|---|---|
| Overall experience good | 78% | 76% | 77% |
| Easy to contact by phone | 59% | 57% | 57% |
| Easy to contact via the website | 56% | 58% | 58% |
| Easy to contact via the NHS App | 52% | 55% | 54% |
| Reception team helpful | 85% | 85% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 64% | 65% | 69% |
| Listened to well | 90% | 85% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 795 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Eltham Medical Practice is Good, published in October 2022. All 5 key questions are rated Good. It held the same rating in the report before (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
30,055 patients were registered at Eltham Medical Practice in September 2026, up 15.0% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 8.6 full-time-equivalent qualified GPs, there are 3,478 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 3.7 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.0 | 9.1 |
| August 2024 | 7.6 | 9.8 |
| August 2025 | 7.6 | 10.8 |
| August 2026 | 8.6 | 10.8 |
From June 2026 to August 2026 the practice recorded 13,497 appointments a month, or 449 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 37% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Eltham Medical Practice | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 449 | 399 | 510 |
| Face to face | 50% | 54% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.9% against 1.2%) and chronic kidney disease (5.7% against 4.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), a learning disability (0.4% against 0.6%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 20.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.5% | 15.2% |
| Depression | 18+ yrs | 11.9% | 14.3% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| COPD | All ages | 1.6% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.0% | 74.9% |
Eltham Medical Practice, 30 Passey Place, London, SE9 5DQ. Phone: 020 8850 5141. Website: www.elthammedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Eltham Palace Surgery | 0.0 km | 69% |
| Dr Plana & Partners | 0.6 km | 61% |
| Primecare - Dr S & N Ratneswaren | 2.0 km | 85% |
| New Eltham Medical Centre | 2.2 km | 78% |
| Woodlands Primary Care | 2.7 km | 83% |
- Dr Plana & Partners (61% overall experience good)
- Eltham Palace Surgery (69% overall experience good)
- New Eltham Medical Centre (78% overall experience good)
- Primecare - Dr S & N Ratneswaren (85% overall experience good)
- South Street Medical Centre (82% overall experience good)
How do patients rate Eltham Medical Practice?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Eltham Medical Practice as good, against 77% across England. 59% found it easy to get through by phone.
How many patients are registered at Eltham Medical Practice?
30,055 patients were registered in September 2026, up 15.0% on a year earlier.
What is Eltham Medical Practice's CQC rating?
Good overall, published in October 2022.
How many GPs does Eltham Medical Practice have?
8.6 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 3,478 patients per GP against 2,171 across England.
Are appointments at Eltham Medical Practice face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Eltham Medical Practice's phone number?
020 8850 5141.