Primecare - Dr S & N Ratneswaren, London: patient reviews and CQC rating
Primecare - Dr S & N Ratneswaren is a GP practice in London with 7,209 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in August 2018. It has 3.1 full-time-equivalent qualified GPs, or 2,345 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Primecare - Dr S & N Ratneswaren
Its best result against England is the share who found it easy to get through to the practice by phone: 76%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 68%, against 69% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 168th of the 648 practices in London with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (91%). 97 patients answered the survey (response rate 15%).
| Survey question | Primecare - Dr S & N Ratneswaren | South East London | England |
|---|---|---|---|
| Overall experience good | 85% | 76% | 77% |
| Easy to contact by phone | 76% | 57% | 57% |
| Easy to contact via the website | 65% | 58% | 58% |
| Easy to contact via the NHS App | 65% | 55% | 54% |
| Reception team helpful | 94% | 85% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 68% | 65% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 102 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Primecare - Dr S & N Ratneswaren is Good, published in August 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,209 patients were registered at Primecare - Dr S & N Ratneswaren in September 2026, up 10.2% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,345 patients per GP, close to the England figure of 2,171 and South East London's 2,350. The practice also has 0.7 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 3,006 appointments a month, or 417 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 48% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Primecare - Dr S & N Ratneswaren | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 417 | 399 | 510 |
| Face to face | 72% | 54% | 63% |
| Same day as booked | 48% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), atrial fibrillation (0.9% against 2.2%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 24.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.7 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.5% | 14.3% |
| High blood pressure | All ages | 13.3% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| COPD | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.8% | 74.9% |
Primecare - Dr S & N Ratneswaren, Coldharbour Surgery, 79 William Barefoot Drive, Eltham, London, SE9 3JD. Phone: 020 8857 1900.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| New Eltham Medical Centre | 1.1 km | 78% |
| The Chislehurst Partnership | 1.5 km | 68% |
| Eltham Palace Surgery | 2.0 km | 69% |
| Eltham Medical Practice | 2.0 km | 78% |
| Woodlands Primary Care | 2.2 km | 83% |
- Dr Plana & Partners (61% overall experience good)
- Eltham Medical Practice (78% overall experience good)
- Eltham Palace Surgery (69% overall experience good)
- New Eltham Medical Centre (78% overall experience good)
- South Street Medical Centre (82% overall experience good)
How do patients rate Primecare - Dr S & N Ratneswaren?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Primecare - Dr S & N Ratneswaren as good, against 77% across England. 76% found it easy to get through by phone.
How many patients are registered at Primecare - Dr S & N Ratneswaren?
7,209 patients were registered in September 2026, up 10.2% on a year earlier.
What is Primecare - Dr S & N Ratneswaren's CQC rating?
Good overall, published in August 2018.
How many GPs does Primecare - Dr S & N Ratneswaren have?
3.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,345 patients per GP against 2,171 across England.
Are appointments at Primecare - Dr S & N Ratneswaren face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Primecare - Dr S & N Ratneswaren's phone number?
020 8857 1900.