The Chislehurst Partnership, Chislehurst: patient reviews and CQC rating
The Chislehurst Partnership is a GP practice in Chislehurst with 23,505 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, below the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 9.3 full-time-equivalent qualified GPs, or 2,518 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Chislehurst Partnership
Its best result against England is the share who found it easy to contact the practice using the NHS App: 64%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 40%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
40% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (69%). 115 patients answered the survey (response rate 27%).
| Survey question | The Chislehurst Partnership | South East London | England |
|---|---|---|---|
| Overall experience good | 68% | 76% | 77% |
| Easy to contact by phone | 40% | 57% | 57% |
| Easy to contact via the website | 47% | 58% | 58% |
| Easy to contact via the NHS App | 64% | 55% | 54% |
| Reception team helpful | 86% | 85% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 61% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 560 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Chislehurst Partnership is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
23,505 patients were registered at The Chislehurst Partnership in September 2026, down 1.9% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 9.3 full-time-equivalent qualified GPs, there are 2,518 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 6.3 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.5 | 8.4 |
| August 2024 | 7.0 | 7.5 |
| August 2025 | 7.7 | 9.8 |
| August 2026 | 9.3 | 11.5 |
From June 2026 to August 2026 the practice recorded 8,833 appointments a month, or 376 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 39% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Chislehurst Partnership | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 376 | 399 | 510 |
| Face to face | 66% | 54% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.2% against 4.6%), cancer (4.8% against 3.8%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for a learning disability (0.3% against 0.6%), osteoporosis (0.7% against 1.2%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 10.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% |
| Depression | 18+ yrs | 12.2% | 14.3% |
| Chronic kidney disease | 18+ yrs | 6.2% | 4.6% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.7% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Palliative care | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
The Chislehurst Partnership, 42 High Street, Chislehurst, BR7 5AQ. Phone: 020 8295 8280. Website: www.chislehurstmedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Primecare - Dr S & N Ratneswaren | 1.5 km | 85% |
| New Eltham Medical Centre | 1.7 km | 78% |
| Woodlands Primary Care | 2.7 km | 83% |
| Sidcup Medical Centre | 2.7 km | 62% |
| Barnard Medical Group | 2.8 km | 70% |
- Links Medical Practice (72% overall experience good)
How do patients rate The Chislehurst Partnership?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of The Chislehurst Partnership as good, below the England figure of 77%. 40% found it easy to get through by phone.
How many patients are registered at The Chislehurst Partnership?
23,505 patients were registered in September 2026, down 1.9% on a year earlier.
What is The Chislehurst Partnership's CQC rating?
Good overall, published in September 2016.
How many GPs does The Chislehurst Partnership have?
9.3 full-time-equivalent qualified GPs (15 qualified GPs by headcount), which is 2,518 patients per GP against 2,171 across England.
Are appointments at The Chislehurst Partnership face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Chislehurst Partnership's phone number?
020 8295 8280.