Manor Brook PMS, London: patient reviews and CQC rating
Manor Brook PMS is a GP practice in London with 12,108 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 7.2 full-time-equivalent qualified GPs, or 1,680 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Manor Brook PMS
Its best result against England is the share who described their last contact with the practice as good: 89%, above the England figure of 73%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 74th of the 648 practices in London with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (82%). 102 patients answered the survey (response rate 24%).
| Survey question | Manor Brook PMS | South East London | England |
|---|---|---|---|
| Overall experience good | 89% | 76% | 77% |
| Easy to contact by phone | 64% | 57% | 57% |
| Easy to contact via the website | 61% | 58% | 58% |
| Easy to contact via the NHS App | 63% | 55% | 54% |
| Reception team helpful | 95% | 85% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 95% | 85% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 46 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Manor Brook PMS is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,108 patients were registered at Manor Brook PMS in September 2026, down 2.7% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 1,680 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 2.8 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.4 | 10.0 |
| August 2024 | 5.6 | 8.8 |
| August 2025 | 6.7 | 8.8 |
| August 2026 | 7.2 | 10.4 |
From June 2026 to August 2026 the practice recorded 8,524 appointments a month, or 704 per 1,000 registered patients (England: 510). 33% were face to face (England: 63%). 62% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Manor Brook PMS | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 704 | 399 | 510 |
| Face to face | 33% | 54% | 63% |
| Same day as booked | 62% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (1.9% against 1.2%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), heart failure (0.7% against 1.1%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 19.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 79.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% |
| Depression | 18+ yrs | 13.5% | 14.3% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Osteoporosis | 50+ yrs | 1.9% | 1.2% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| COPD | All ages | 1.7% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Manor Brook PMS, Manor Brook Medical Centre, 117 Brook Lane, Blackheath, London, SE3 0EN. Phone: 020 8856 5678. Website: www.manorbrookmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Blackheath Standard PMS | 1.1 km | 77% |
| Lee Road Surgery | 1.3 km | 86% |
| Lewisham Medical Centre | 1.9 km | 72% |
| Fairfield PMS | 1.9 km | 82% |
| Nightingale Surgery | 2.1 km | 89% |
- Blackheath Standard PMS (77% overall experience good)
- Fairfield PMS (82% overall experience good)
- Vanbrugh Group Practice, The Greenwich Centre (78% overall experience good)
How do patients rate Manor Brook PMS?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Manor Brook PMS as good, above the England figure of 77%. 64% found it easy to get through by phone.
How many patients are registered at Manor Brook PMS?
12,108 patients were registered in September 2026, down 2.7% on a year earlier.
What is Manor Brook PMS's CQC rating?
Good overall, published in September 2016.
How many GPs does Manor Brook PMS have?
7.2 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,680 patients per GP against 2,171 across England.
Are appointments at Manor Brook PMS face to face?
33% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Manor Brook PMS's phone number?
020 8856 5678.