Nightingale Surgery, London: patient reviews and CQC rating
Nightingale Surgery is a GP practice in London with 7,618 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 2.0 full-time-equivalent qualified GPs, or 3,792 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Nightingale Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 3 are above England and 2 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 63rd of the 648 practices in London with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (83%). 123 patients answered the survey (response rate 23%).
| Survey question | Nightingale Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 89% | 76% | 77% |
| Easy to contact by phone | 79% | 57% | 57% |
| Easy to contact via the website | 44% | 58% | 58% |
| Easy to contact via the NHS App | 41% | 55% | 54% |
| Reception team helpful | 90% | 85% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 55% | 65% | 69% |
| Listened to well | 88% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 87% of 69 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Nightingale Surgery is Good, published in October 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,618 patients were registered at Nightingale Surgery in September 2026, up 7.0% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 3,792 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 6.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 3.5 |
| August 2024 | 3.5 | 3.5 |
| August 2025 | 2.2 | 2.2 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 2,342 appointments a month, or 307 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 28% took place on the day they were booked and 11% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Nightingale Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 307 | 399 | 510 |
| Face to face | 86% | 54% | 63% |
| Same day as booked | 28% | 45% | 45% |
| More than 28 days after booking | 11% | 2% | 5% |
| Did not attend | 9% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 20.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.2 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.8% | 15.2% |
| Depression | 18+ yrs | 9.5% | 14.3% |
| Diabetes | 17+ yrs | 6.8% | 7.9% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| COPD | All ages | 0.9% | 1.9% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Nightingale Surgery, Lee Health Centre, 2 Handen Road, London, SE12 8NP. Phone: 020 3049 2180.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lewisham Medical Centre | 0.7 km | 72% |
| Lee Road Surgery | 1.1 km | 86% |
| Dr Ngozi Uduku | 1.1 km | 72% |
| Dr Sanjay Das | 1.5 km | 78% |
| Triangle Group Practice | 1.6 km | 68% |
- Dr Ngozi Uduku (72% overall experience good)
- Lee Road Surgery (86% overall experience good)
- Lewisham Medical Centre (72% overall experience good)
- Triangle Group Practice (68% overall experience good)
How do patients rate Nightingale Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Nightingale Surgery as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Nightingale Surgery?
7,618 patients were registered in September 2026, up 7.0% on a year earlier.
What is Nightingale Surgery's CQC rating?
Good overall, published in October 2016.
How many GPs does Nightingale Surgery have?
2.0 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,792 patients per GP against 2,171 across England.
Are appointments at Nightingale Surgery face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Nightingale Surgery's phone number?
020 3049 2180.