Lee Road Surgery, London: patient reviews and CQC rating
Lee Road Surgery is a GP practice in London with 11,640 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2016. It has 6.6 full-time-equivalent qualified GPs, or 1,767 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lee Road Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 78%, above the England figure of 54%. Its weakest is the share who said the wait for their last appointment was about right: 61%, below the England figure of 69%. Of the 11 results in the table, 6 are above England and 1 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 127th of the 648 practices in London with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (83%). 136 patients answered the survey (response rate 32%).
| Survey question | Lee Road Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 86% | 76% | 77% |
| Easy to contact by phone | 80% | 57% | 57% |
| Easy to contact via the website | 69% | 58% | 58% |
| Easy to contact via the NHS App | 78% | 55% | 54% |
| Reception team helpful | 86% | 85% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 61% | 65% | 69% |
| Listened to well | 93% | 85% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 52 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Lee Road Surgery is Good, published in February 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,640 patients were registered at Lee Road Surgery in September 2026, down 6.0% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 1,767 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 1.3 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.5 | 7.5 |
| August 2024 | 7.3 | 8.4 |
| August 2025 | 6.5 | 7.6 |
| August 2026 | 6.6 | 7.7 |
From June 2026 to August 2026 the practice recorded 3,075 appointments a month, or 264 per 1,000 registered patients (England: 510). 99% were face to face (England: 63%). 32% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Lee Road Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 264 | 399 | 510 |
| Face to face | 99% | 54% | 63% |
| Same day as booked | 32% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 2% | 7% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.1% against 0.6%), COPD (0.7% against 1.9%) and osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 14.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.6 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.6% | 15.2% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Diabetes | 17+ yrs | 3.9% | 7.9% |
| Cancer | All ages | 3.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| COPD | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.5% | 1.1% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.9% | 74.9% |
Lee Road Surgery, 20 Lee Road, Blackheath, London, SE3 9RT. Phone: 020 8852 1235.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lewisham Medical Centre | 0.6 km | 72% |
| Nightingale Surgery | 1.1 km | 89% |
| Manor Brook PMS | 1.3 km | 89% |
| Triangle Group Practice | 1.5 km | 68% |
| Dr Ngozi Uduku | 1.8 km | 72% |
- Dr Ngozi Uduku (72% overall experience good)
- Lewisham Medical Centre (72% overall experience good)
- Nightingale Surgery (89% overall experience good)
- Triangle Group Practice (68% overall experience good)
How do patients rate Lee Road Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Lee Road Surgery as good, above the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at Lee Road Surgery?
11,640 patients were registered in September 2026, down 6.0% on a year earlier.
What is Lee Road Surgery's CQC rating?
Good overall, published in February 2016.
How many GPs does Lee Road Surgery have?
6.6 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,767 patients per GP against 2,171 across England.
Are appointments at Lee Road Surgery face to face?
99% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lee Road Surgery's phone number?
020 8852 1235.