Thamesmead Health Centre, London: patient reviews and CQC rating
Thamesmead Health Centre is a GP practice in London with 12,240 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 3.1 full-time-equivalent qualified GPs, or 3,974 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thamesmead Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 67%, against 57% across England. Its weakest is the share who said they were treated with care and concern: 78%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 283rd of the 648 practices in London with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (77%). 86 patients answered the survey (response rate 13%).
| Survey question | Thamesmead Health Centre | South East London | England |
|---|---|---|---|
| Overall experience good | 80% | 76% | 77% |
| Easy to contact by phone | 67% | 57% | 57% |
| Easy to contact via the website | 52% | 58% | 58% |
| Easy to contact via the NHS App | 57% | 55% | 54% |
| Reception team helpful | 83% | 85% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 75% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
CQC's overall rating for Thamesmead Health Centre is Good, published in June 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,240 patients were registered at Thamesmead Health Centre in September 2026, down 2.7% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 3,974 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 0.6 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 3.8 | 3.8 |
| August 2025 | 2.7 | 2.7 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 3,756 appointments a month, or 307 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 44% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Thamesmead Health Centre | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 307 | 399 | 510 |
| Face to face | 56% | 54% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.0% against 0.8%), peripheral arterial disease (0.1% against 0.6%) and atrial fibrillation (0.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 26.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 79.0 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.7% | 15.2% |
| Depression | 18+ yrs | 8.3% | 14.3% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Asthma | 6+ yrs | 2.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Cancer | All ages | 1.1% | 3.8% |
| Coronary heart disease | All ages | 0.7% | 3.0% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Learning disability | All ages | 0.4% | 0.6% |
| Stroke and TIA | All ages | 0.4% | 1.9% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| COPD | All ages | 0.3% | 1.9% |
| Heart failure | All ages | 0.3% | 1.1% |
| Epilepsy | 18+ yrs | 0.2% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.1% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Dementia | All ages | 0.0% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 52.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 52.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.1% | 74.9% |
Thamesmead Health Centre, 4-5 Thames Reach, Thamesmead, London, SE28 0NY. Phone: 020 8319 5880.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Bannockburn PMS | 1.2 km | 72% |
| Plumstead and Wickham Lane Surgery | 1.2 km | 80% |
| Conway PMS | 1.3 km | 74% |
| Royal Arsenal Medical Centre | 1.3 km | 54% |
| Plumstead Health Centre PMS | 1.4 km | 58% |
- Conway PMS (74% overall experience good)
- Royal Arsenal Medical Centre (54% overall experience good)
- St Marks PMS (84% overall experience good)
- Thamesmead Medical Associates - PMS (79% overall experience good)
How do patients rate Thamesmead Health Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Thamesmead Health Centre as good, against 77% across England. 67% found it easy to get through by phone.
How many patients are registered at Thamesmead Health Centre?
12,240 patients were registered in September 2026, down 2.7% on a year earlier.
What is Thamesmead Health Centre's CQC rating?
Good overall, published in June 2018.
How many GPs does Thamesmead Health Centre have?
3.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,974 patients per GP against 2,171 across England.
Are appointments at Thamesmead Health Centre face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thamesmead Health Centre's phone number?
020 8319 5880.