Plumstead Health Centre PMS, London: patient reviews and CQC rating
Plumstead Health Centre PMS is a GP practice in London with 15,046 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in October 2019. It has 4.8 full-time-equivalent qualified GPs, or 3,117 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Plumstead Health Centre PMS
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 85%, below the England figure of 93%. Its weakest is the share who said the wait for their last appointment was about right: 36%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 622nd of the 648 practices in London with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (48%). 101 patients answered the survey (response rate 22%).
| Survey question | Plumstead Health Centre PMS | South East London | England |
|---|---|---|---|
| Overall experience good | 58% | 76% | 77% |
| Easy to contact by phone | 29% | 57% | 57% |
| Easy to contact via the website | 47% | 58% | 58% |
| Easy to contact via the NHS App | 41% | 55% | 54% |
| Reception team helpful | 61% | 85% | 85% |
| Last contact good | 42% | 73% | 73% |
| Wait for appointment about right | 36% | 65% | 69% |
| Listened to well | 65% | 85% | 87% |
| Treated with care and concern | 67% | 84% | 86% |
| Confidence and trust in the clinician | 85% | 92% | 93% |
| Needs met | 80% | 89% | 90% |
CQC's overall rating for Plumstead Health Centre PMS is Good, published in October 2019. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (October 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
15,046 patients were registered at Plumstead Health Centre PMS in September 2026, down 3.7% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 3,117 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 2.7 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.9 | 6.9 |
| August 2024 | 6.9 | 6.9 |
| August 2025 | 4.8 | 5.7 |
| August 2026 | 4.8 | 4.8 |
From June 2026 to August 2026 the practice recorded 6,247 appointments a month, or 415 per 1,000 registered patients (England: 510). 36% were face to face (England: 63%). 19% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 17% of booked patients did not attend.
| Measure | Plumstead Health Centre PMS | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 415 | 399 | 510 |
| Face to face | 36% | 54% | 63% |
| Same day as booked | 19% | 45% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 17% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.8% against 0.6%), serious mental illness (1.3% against 1.0%) and diabetes (9.9% against 7.9%). It has a lower share for chronic kidney disease (2.2% against 4.6%), palliative or supportive care needs (0.3% against 0.6%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 26.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Depression | 18+ yrs | 8.6% | 14.3% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
Plumstead Health Centre PMS, Tewson Road, London, SE18 1BH. Phone: 020 8316 5472.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Plumstead and Wickham Lane Surgery | 0.2 km | 80% |
| Bannockburn PMS | 0.3 km | 72% |
| Conway PMS | 0.4 km | 74% |
| Waverley PMS | 0.7 km | 74% |
| Glyndon PMS | 0.9 km | 84% |
- Abbey Wood Surgery (78% overall experience good)
- All Saints Medical Centre PMS (70% overall experience good)
- Glyndon PMS (84% overall experience good)
How do patients rate Plumstead Health Centre PMS?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of Plumstead Health Centre PMS as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at Plumstead Health Centre PMS?
15,046 patients were registered in September 2026, down 3.7% on a year earlier.
What is Plumstead Health Centre PMS's CQC rating?
Good overall, published in October 2019.
How many GPs does Plumstead Health Centre PMS have?
4.8 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,117 patients per GP against 2,171 across England.
Are appointments at Plumstead Health Centre PMS face to face?
36% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Plumstead Health Centre PMS's phone number?
020 8316 5472.