Abbey Wood Surgery, London: patient reviews and CQC rating
Abbey Wood Surgery is a GP practice in London with 6,960 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 4.9 full-time-equivalent qualified GPs, or 1,422 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Abbey Wood Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 76%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 49%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 324th of the 648 practices in London with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (81%). 126 patients answered the survey (response rate 22%).
| Survey question | Abbey Wood Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 78% | 76% | 77% |
| Easy to contact by phone | 76% | 57% | 57% |
| Easy to contact via the website | 57% | 58% | 58% |
| Easy to contact via the NHS App | 49% | 55% | 54% |
| Reception team helpful | 83% | 85% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 82% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 83% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 87% | 89% | 90% |
In the Friends and Family Test for July 2026, 69% of 16 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Abbey Wood Surgery is Good, published in May 2019. All 5 key questions are rated Good. It held the same rating in the report before (December 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,960 patients were registered at Abbey Wood Surgery in September 2026, down 3.4% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 1,422 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 0.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 6.4 |
| August 2024 | 4.9 | 7.7 |
| August 2025 | 4.3 | 4.3 |
| August 2026 | 4.9 | 4.9 |
From June 2026 to August 2026 the practice recorded 2,900 appointments a month, or 417 per 1,000 registered patients (England: 510). 27% were face to face (England: 63%). 64% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Abbey Wood Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 417 | 399 | 510 |
| Face to face | 27% | 54% | 63% |
| Same day as booked | 64% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (12.1% against 7.9%) and serious mental illness (1.4% against 1.0%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.5% against 1.2%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 30.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 79.5 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.9% | 15.2% |
| Diabetes | 17+ yrs | 12.1% | 7.9% |
| Depression | 18+ yrs | 11.7% | 14.3% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
Abbey Wood Surgery, 9 Godstow Road, Abbey Wood, London, SE2 9AT. Phone: 020 8310 7066.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lakeside Medical Practice | 0.4 km | 61% |
| Thamesmead Medical Associates - PMS | 1.1 km | 79% |
| Abbeyslade PMS - Dr Chand | 1.2 km | 73% |
| Bannockburn PMS | 1.8 km | 72% |
| Thamesmead Health Centre | 1.8 km | 80% |
- All Saints Medical Centre PMS (70% overall experience good)
- Glyndon PMS (84% overall experience good)
- Plumstead Health Centre PMS (58% overall experience good)
How do patients rate Abbey Wood Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Abbey Wood Surgery as good, against 77% across England. 76% found it easy to get through by phone.
How many patients are registered at Abbey Wood Surgery?
6,960 patients were registered in September 2026, down 3.4% on a year earlier.
What is Abbey Wood Surgery's CQC rating?
Good overall, published in May 2019.
How many GPs does Abbey Wood Surgery have?
4.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,422 patients per GP against 2,171 across England.
Are appointments at Abbey Wood Surgery face to face?
27% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Abbey Wood Surgery's phone number?
020 8310 7066.