Bannockburn PMS, London: patient reviews and CQC rating
Bannockburn PMS is a GP practice in London with 5,509 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 0.8 full-time-equivalent qualified GPs, or 6,886 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bannockburn PMS
Its best result against England is the share who found it easy to contact the practice using the NHS App: 64%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 52%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 470th of the 648 practices in London with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (71%). 101 patients answered the survey (response rate 14%).
| Survey question | Bannockburn PMS | South East London | England |
|---|---|---|---|
| Overall experience good | 72% | 76% | 77% |
| Easy to contact by phone | 49% | 57% | 57% |
| Easy to contact via the website | 48% | 58% | 58% |
| Easy to contact via the NHS App | 64% | 55% | 54% |
| Reception team helpful | 82% | 85% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 52% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 92% | 93% |
| Needs met | 76% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 91 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Bannockburn PMS is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,509 patients were registered at Bannockburn PMS in September 2026, down 4.4% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 0.8 full-time-equivalent qualified GPs, there are 6,886 patients per GP, more than the England figure of 2,171 and South East London's 2,350.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 0.8 | 0.8 |
From June 2026 to August 2026 the practice recorded 1,563 appointments a month, or 284 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 32% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Bannockburn PMS | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 284 | 399 | 510 |
| Face to face | 67% | 54% | 63% |
| Same day as booked | 32% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.4% against 0.6%). It has a lower share for dementia (0.1% against 0.8%), palliative or supportive care needs (0.2% against 0.6%) and atrial fibrillation (0.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 28.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.7% | 15.2% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Depression | 18+ yrs | 6.4% | 14.3% |
| Asthma | 6+ yrs | 3.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Cancer | All ages | 1.9% | 3.8% |
| COPD | All ages | 1.9% | 1.9% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Learning disability | All ages | 1.4% | 0.6% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Dementia | All ages | 0.1% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
Bannockburn PMS, 20-22 Bannockburn Road, London, SE18 1ES. Phone: 020 8855 5540. Website: www.bannockburnsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Plumstead and Wickham Lane Surgery | 0.2 km | 80% |
| Plumstead Health Centre PMS | 0.3 km | 58% |
| Conway PMS | 0.6 km | 74% |
| Abbeyslade PMS - Dr Chand | 0.9 km | 73% |
| Waverley PMS | 1.0 km | 74% |
- Abbeyslade PMS - Dr Chand (73% overall experience good)
- Plumstead and Wickham Lane Surgery (80% overall experience good)
- Triveni PMS (78% overall experience good)
- Waverley PMS (74% overall experience good)
How do patients rate Bannockburn PMS?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Bannockburn PMS as good, against 77% across England. 49% found it easy to get through by phone.
How many patients are registered at Bannockburn PMS?
5,509 patients were registered in September 2026, down 4.4% on a year earlier.
What is Bannockburn PMS's CQC rating?
Good overall, published in August 2016.
How many GPs does Bannockburn PMS have?
0.8 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 6,886 patients per GP against 2,171 across England.
Are appointments at Bannockburn PMS face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bannockburn PMS's phone number?
020 8855 5540.