Ingleton Avenue Surgery, Welling: patient reviews and CQC rating
Ingleton Avenue Surgery is a GP practice in Welling with 4,815 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 1.4 full-time-equivalent qualified GPs, or 3,375 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ingleton Avenue Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 99%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 33%, below the England figure of 54%. Of the 11 results in the table, 8 are above England and 1 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 1st of the 5 practices in Welling with 50 or more responses. 99% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (93%). 174 patients answered the survey (response rate 27%).
| Survey question | Ingleton Avenue Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 93% | 76% | 77% |
| Easy to contact by phone | 99% | 57% | 57% |
| Easy to contact via the website | 43% | 58% | 58% |
| Easy to contact via the NHS App | 33% | 55% | 54% |
| Reception team helpful | 99% | 85% | 85% |
| Last contact good | 94% | 73% | 73% |
| Wait for appointment about right | 91% | 65% | 69% |
| Listened to well | 98% | 85% | 87% |
| Treated with care and concern | 95% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 16 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ingleton Avenue Surgery is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,815 patients were registered at Ingleton Avenue Surgery in September 2026, down 0.6% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 3,375 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 0.9 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 2.1 |
| August 2024 | 2.1 | 3.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 1.4 | 3.1 |
From June 2026 to August 2026 the practice recorded 1,393 appointments a month, or 289 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 29% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
100% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Ingleton Avenue Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 289 | 399 | 510 |
| Face to face | 90% | 54% | 63% |
| Same day as booked | 29% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.0% against 0.6%), osteoporosis (0.2% against 1.2%) and a learning disability (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 9.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.5% | 15.2% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Depression | 18+ yrs | 6.5% | 14.3% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| COPD | All ages | 1.4% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.0% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.3% | 74.9% |
Ingleton Avenue Surgery, 84 Ingleton Avenue, Welling, DA16 2JZ. Phone: 020 8303 1655. Website: www.ingletonavenuesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Welling Medical Practice | 0.8 km | 79% |
| The Westwood Surgery | 1.1 km | 73% |
| Dr WA Cotter + Dr JCJM Bohmer -Laubis | 1.3 km | 85% |
| Bexley Group Practice | 1.4 km | 73% |
| Woodlands Primary Care | 1.9 km | 83% |
How do patients rate Ingleton Avenue Surgery?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Ingleton Avenue Surgery as good, above the England figure of 77%. 99% found it easy to get through by phone.
How many patients are registered at Ingleton Avenue Surgery?
4,815 patients were registered in September 2026, down 0.6% on a year earlier.
What is Ingleton Avenue Surgery's CQC rating?
Good overall, published in January 2024.
How many GPs does Ingleton Avenue Surgery have?
1.4 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,375 patients per GP against 2,171 across England.
Are appointments at Ingleton Avenue Surgery face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ingleton Avenue Surgery's phone number?
020 8303 1655.