The Grove Road Surgery, London: patient reviews and CQC rating
The Grove Road Surgery is a GP practice in London with 3,744 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 2.1 full-time-equivalent qualified GPs, or 1,755 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Grove Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 76%, below the England figure of 90%. Of the 11 results in the table, 1 is above England and 5 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 446th of the 648 practices in London with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (66%). 78 patients answered the survey (response rate 10%).
| Survey question | The Grove Road Surgery | North East London | England |
|---|---|---|---|
| Overall experience good | 73% | 71% | 77% |
| Easy to contact by phone | 70% | 55% | 57% |
| Easy to contact via the website | 55% | 53% | 58% |
| Easy to contact via the NHS App | 67% | 50% | 54% |
| Reception team helpful | 86% | 79% | 85% |
| Last contact good | 79% | 67% | 73% |
| Wait for appointment about right | 55% | 62% | 69% |
| Listened to well | 74% | 83% | 87% |
| Treated with care and concern | 77% | 82% | 86% |
| Confidence and trust in the clinician | 84% | 91% | 93% |
| Needs met | 76% | 87% | 90% |
CQC's overall rating for The Grove Road Surgery is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,744 patients were registered at The Grove Road Surgery in September 2026, down 4.6% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 1,755 patients per GP, fewer than the England figure of 2,171 and North East London's 2,551. The practice also has 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 1,180 appointments a month, or 315 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 24% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Grove Road Surgery | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 315 | 456 | 510 |
| Face to face | 88% | 58% | 63% |
| Same day as booked | 24% | 46% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.0% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 26.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 8.0% | 15.2% |
| Depression | 18+ yrs | 7.1% | 14.3% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Asthma | 6+ yrs | 3.4% | 6.6% |
| Cancer | All ages | 2.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Learning disability | All ages | 0.7% | 0.6% |
| COPD | All ages | 0.7% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Dementia | All ages | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
The Grove Road Surgery, 3 Ivanhoe House, 130 Grove Road, London, E3 5TW. Phone: 020 8980 1767.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Suttons Wharf Health Centre | 0.2 km | 61% |
| Tredegar Practice | 0.5 km | 74% |
| XX Place Health Centre | 0.6 km | 59% |
| St Stephens Health Centre | 0.6 km | 64% |
| Harley Grove Medical Centre | 0.8 km | 66% |
- Harley Grove Medical Centre (66% overall experience good)
- Ruston Street Clinic (64% overall experience good)
- St Stephens Health Centre (64% overall experience good)
- Tredegar Practice (74% overall experience good)
How do patients rate The Grove Road Surgery?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of The Grove Road Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at The Grove Road Surgery?
3,744 patients were registered in September 2026, down 4.6% on a year earlier.
What is The Grove Road Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does The Grove Road Surgery have?
2.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,755 patients per GP against 2,171 across England.
Are appointments at The Grove Road Surgery face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Grove Road Surgery's phone number?
020 8980 1767.