Ruston Street Clinic, London: patient reviews and CQC rating
Ruston Street Clinic is a GP practice in London with 3,813 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 1.9 full-time-equivalent qualified GPs, or 2,014 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ruston Street Clinic
Its best result against England is the share who found it easy to contact the practice through its website: 64%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 44%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 565th of the 648 practices in London with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (68%). 91 patients answered the survey (response rate 14%).
| Survey question | Ruston Street Clinic | North East London | England |
|---|---|---|---|
| Overall experience good | 64% | 71% | 77% |
| Easy to contact by phone | 62% | 55% | 57% |
| Easy to contact via the website | 64% | 53% | 58% |
| Easy to contact via the NHS App | 59% | 50% | 54% |
| Reception team helpful | 83% | 79% | 85% |
| Last contact good | 59% | 67% | 73% |
| Wait for appointment about right | 44% | 62% | 69% |
| Listened to well | 74% | 83% | 87% |
| Treated with care and concern | 82% | 82% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 84% | 87% | 90% |
In the Friends and Family Test for July 2026, 97% of 30 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Ruston Street Clinic is Good, published in August 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,813 patients were registered at Ruston Street Clinic in September 2026, down 1.1% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 2,014 patients per GP, close to the England figure of 2,171 and North East London's 2,551. The practice also has 0.6 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.9 | 1.9 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 2,271 appointments a month, or 596 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 48% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
75% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Ruston Street Clinic | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 596 | 456 | 510 |
| Face to face | 37% | 58% | 63% |
| Same day as booked | 48% | 46% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a lower share of patients for atrial fibrillation (0.9% against 2.2%), heart failure (0.6% against 1.1%) and cancer (2.0% against 3.8%). The practice's patients live in areas with an average deprivation score of 29.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.2 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.7% | 14.3% |
| High blood pressure | All ages | 9.1% | 15.2% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Cancer | All ages | 2.0% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| COPD | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.3% | 74.9% |
Ruston Street Clinic, Ruston Street, Bow, London, E3 2LR. Phone: 020 8980 1652. Website: www.rustonstreet.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Stephens Health Centre | 0.5 km | 64% |
| Tredegar Practice | 0.6 km | 74% |
| Harley Grove Medical Centre | 0.9 km | 66% |
| Trowbridge Surgery | 1.0 km | 74% |
| The Grove Road Surgery | 1.1 km | 73% |
- Harley Grove Medical Centre (66% overall experience good)
- St Stephens Health Centre (64% overall experience good)
- The Grove Road Surgery (73% overall experience good)
- Tredegar Practice (74% overall experience good)
How do patients rate Ruston Street Clinic?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Ruston Street Clinic as good, below the England figure of 77%. 62% found it easy to get through by phone.
How many patients are registered at Ruston Street Clinic?
3,813 patients were registered in September 2026, down 1.1% on a year earlier.
What is Ruston Street Clinic's CQC rating?
Good overall, published in August 2016.
How many GPs does Ruston Street Clinic have?
1.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,014 patients per GP against 2,171 across England.
Are appointments at Ruston Street Clinic face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ruston Street Clinic's phone number?
020 8980 1652.