Tower Hamlets Network 5 PCN: primary care network practices and patient survey
Tower Hamlets Network 5 PCN is a primary care network of 5 GP practices with 33,596 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 1,893 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Tower Hamlets Network 5 PCN with survey results, the share of patients describing their overall experience as good ranges from 64% at St Stephens Health Centre to 74% at Tredegar Practice, with a median of 66% (England: 77%). 0 are above England and 3 below by more than the survey's margin of error. Tredegar Practice has the highest share finding it easy to get through by phone (74%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Tredegar Practice | 5,639 | 74% | 74% | Good | 1,313 |
| The Grove Road Surgery | 3,744 | 73% | 70% | Good | 1,755 |
| Harley Grove Medical Centre | 7,564 | 66% | 51% | Good | 2,629 |
| Ruston Street Clinic | 3,813 | 64% | 62% | Good | 2,014 |
| St Stephens Health Centre | 12,836 | 64% | 38% | Good | 1,958 |
Results for the network as a whole, from 467 responses, against North East London and England.
| Survey question | Tower Hamlets Network 5 PCN | North East London | England |
|---|---|---|---|
| Overall experience good | 67% | 71% | 77% |
| Easy to contact by phone | 54% | 55% | 57% |
| Easy to contact via the website | 61% | 53% | 58% |
| Easy to contact via the NHS App | 59% | 50% | 54% |
| Reception team helpful | 82% | 79% | 85% |
| Last contact good | 66% | 67% | 73% |
| Wait for appointment about right | 61% | 62% | 69% |
| Listened to well | 81% | 83% | 87% |
| Treated with care and concern | 83% | 82% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 88% | 87% | 90% |
There are 1,893 registered patients per full-time-equivalent qualified GP in Tower Hamlets Network 5 PCN, fewer than England's 2,171 and North East London's 2,551. Practices recorded 581 appointments a month per 1,000 patients (England: 510), 58% of them face to face. 44% of appointments took place on the day they were booked (England: 45%).
9% of registered patients are aged 65 or over (England: 19%). Lists shrank by 4.4% over the year (England: shrank 1.1%).
| Measure | Tower Hamlets Network 5 PCN | North East London | England |
|---|---|---|---|
| Patients per qualified GP | 1,893 | 2,551 | 2,171 |
| Appointments per 1,000 patients a month | 581 | 456 | 510 |
| Face-to-face appointments | 58% | 58% | 63% |
| Same day as booked | 44% | 46% | 45% |
| Did not attend | 5% | 7% | 4% |
| Patients aged 65 or over | 9% | 10% | 19% |
Relative to England, the register furthest above England's rate at practices in Tower Hamlets Network 5 PCN is serious mental illness (1.2% against 1.0%), and the furthest below is osteoporosis (0.2% against 1.2%).
| Condition register | Age group | Tower Hamlets Network 5 PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 13.5% | 14.3% | 3,907 |
| High blood pressure | All ages | 9.0% | 15.2% | 3,164 |
| Diabetes | 17+ yrs | 7.7% | 7.9% | 2,251 |
| Asthma | 6+ yrs | 5.8% | 6.6% | 1,924 |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% | 1,060 |
| Cancer | All ages | 2.1% | 3.8% | 743 |
| Coronary heart disease | All ages | 1.7% | 3.0% | 600 |
| COPD | All ages | 1.6% | 1.9% | 551 |
| Serious mental illness | All ages | 1.2% | 1.0% | 441 |
| Stroke and TIA | All ages | 1.0% | 1.9% | 355 |
| Atrial fibrillation | All ages | 0.8% | 2.2% | 280 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 182 |
| Learning disability | All ages | 0.6% | 0.6% | 221 |
| Heart failure | All ages | 0.5% | 1.1% | 193 |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% | 139 |
| Dementia | All ages | 0.3% | 0.8% | 112 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 103 |
| Palliative care | All ages | 0.2% | 0.6% | 85 |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% | 15 |
- Bromley by Bow and Stepney Health CIC PCN (3 practices)
- Tower Hamlets Network 1 PCN (4 practices)
- Tower Hamlets Network 2 PCN (4 practices)
- Tower Hamlets Network 7 PCN (4 practices)
- Tower Hamlets Network 8 PCN (4 practices)
- Tower Network PCN (6 practices)
Which practices are in Tower Hamlets Network 5 PCN?
Harley Grove Medical Centre, Ruston Street Clinic, St Stephens Health Centre, The Grove Road Surgery and Tredegar Practice.
How do patients rate Tower Hamlets Network 5 PCN?
67% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Tower Hamlets Network 5 PCN cover?
33,596 registered patients across 5 practices in September 2026.
How many patients per GP does Tower Hamlets Network 5 PCN have?
1,893 per full-time-equivalent qualified GP, against 2,171 across England.