Suttons Wharf Health Centre, London: patient reviews and CQC rating
Suttons Wharf Health Centre is a GP practice in London with 17,684 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Requires Improvement overall, in a report published in January 2024. It has 5.5 full-time-equivalent qualified GPs, or 3,199 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Suttons Wharf Health Centre
Its result closest to England is the share who found it easy to contact the practice through its website: 54%, against 58% across England. Its weakest is the share who found the reception and administrative team helpful: 69%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 593rd of the 648 practices in London with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (61%). 89 patients answered the survey (response rate 8%).
| Survey question | Suttons Wharf Health Centre | North East London | England |
|---|---|---|---|
| Overall experience good | 61% | 71% | 77% |
| Easy to contact by phone | 49% | 55% | 57% |
| Easy to contact via the website | 54% | 53% | 58% |
| Easy to contact via the NHS App | 43% | 50% | 54% |
| Reception team helpful | 69% | 79% | 85% |
| Last contact good | 58% | 67% | 73% |
| Wait for appointment about right | 56% | 62% | 69% |
| Listened to well | 78% | 83% | 87% |
| Treated with care and concern | 75% | 82% | 86% |
| Confidence and trust in the clinician | 83% | 91% | 93% |
| Needs met | 83% | 87% | 90% |
In the Friends and Family Test for July 2026, 94% of 18 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Suttons Wharf Health Centre is Requires Improvement, published in January 2024. 3 key questions are rated differently: Safe Good, Well-led Good and Caring Good. Its previous overall rating was Good (December 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
17,684 patients were registered at Suttons Wharf Health Centre in September 2026, down 5.3% on a year earlier (England: down 1.1%).
4% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 3,199 patients per GP, more than the England figure of 2,171 and North East London's 2,551. The practice also has 2.0 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 8.9 |
| August 2024 | 4.9 | 7.1 |
| August 2025 | 4.9 | 6.4 |
| August 2026 | 5.5 | 7.4 |
From June 2026 to August 2026 the practice recorded 7,033 appointments a month, or 398 per 1,000 registered patients (England: 510). 36% were face to face (England: 63%). 64% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
77% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Suttons Wharf Health Centre | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 398 | 456 | 510 |
| Face to face | 36% | 58% | 63% |
| Same day as booked | 64% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.1% against 0.8%). The practice's patients live in areas with an average deprivation score of 30.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 81.7 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 7.3% | 14.3% |
| High blood pressure | All ages | 4.0% | 15.2% |
| Diabetes | 17+ yrs | 3.8% | 7.9% |
| Asthma | 6+ yrs | 3.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.3% | 4.6% |
| Cancer | All ages | 1.0% | 3.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Coronary heart disease | All ages | 0.7% | 3.0% |
| COPD | All ages | 0.6% | 1.9% |
| Stroke and TIA | All ages | 0.4% | 1.9% |
| Atrial fibrillation | All ages | 0.4% | 2.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.2% | 0.8% |
| Heart failure | All ages | 0.2% | 1.1% |
| Dementia | All ages | 0.1% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 43.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.3% | 74.9% |
Suttons Wharf Health Centre, 26 Palmers Road, London, E2 0FA. Phone: 020 8980 3023. Website: suttonswharfhealthcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Grove Road Surgery | 0.2 km | 73% |
| XX Place Health Centre | 0.5 km | 59% |
| Tredegar Practice | 0.7 km | 74% |
| St Stephens Health Centre | 0.8 km | 64% |
| Harley Grove Medical Centre | 1.0 km | 66% |
- Bethnal Green Health Centre (70% overall experience good)
- Mission Medical Practice (62% overall experience good)
- Strouts Place Medical Centre (76% overall experience good)
How do patients rate Suttons Wharf Health Centre?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Suttons Wharf Health Centre as good, below the England figure of 77%. 49% found it easy to get through by phone.
How many patients are registered at Suttons Wharf Health Centre?
17,684 patients were registered in September 2026, down 5.3% on a year earlier.
What is Suttons Wharf Health Centre's CQC rating?
Requires Improvement overall, published in January 2024.
How many GPs does Suttons Wharf Health Centre have?
5.5 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 3,199 patients per GP against 2,171 across England.
Are appointments at Suttons Wharf Health Centre face to face?
36% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Suttons Wharf Health Centre's phone number?
020 8980 3023.