The Elmhurst Practice, London: patient reviews and CQC rating
The Elmhurst Practice is a GP practice in London with 4,609 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (North East London: 71%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 1.7 full-time-equivalent qualified GPs, or 2,659 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Elmhurst Practice
Its best result against England is the share who described their overall experience of the practice as good: 94%, above the England figure of 77%. Its weakest is the share who found it easy to contact the practice through its website: 43%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 14th of the 648 practices in London with 50 or more responses. 73% found it easy to get through by phone (England: 57%). The overall experience result is 18 points higher than in 2025 (76%). 117 patients answered the survey (response rate 26%).
| Survey question | The Elmhurst Practice | North East London | England |
|---|---|---|---|
| Overall experience good | 94% | 71% | 77% |
| Easy to contact by phone | 73% | 55% | 57% |
| Easy to contact via the website | 43% | 53% | 58% |
| Easy to contact via the NHS App | 47% | 50% | 54% |
| Reception team helpful | 88% | 79% | 85% |
| Last contact good | 81% | 67% | 73% |
| Wait for appointment about right | 80% | 62% | 69% |
| Listened to well | 91% | 83% | 87% |
| Treated with care and concern | 95% | 82% | 86% |
| Confidence and trust in the clinician | 99% | 91% | 93% |
| Needs met | 95% | 87% | 90% |
In the Friends and Family Test for July 2026, 82% of 39 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Elmhurst Practice is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,609 patients were registered at The Elmhurst Practice in September 2026, down 1.3% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 2,659 patients per GP, more than the England figure of 2,171 and North East London's 2,551.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 4.3 |
| August 2024 | 1.7 | 3.9 |
| August 2025 | 1.7 | 3.7 |
| August 2026 | 1.7 | 3.9 |
From June 2026 to August 2026 the practice recorded 2,144 appointments a month, or 465 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 54% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Elmhurst Practice | North East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 465 | 456 | 510 |
| Face to face | 67% | 58% | 63% |
| Same day as booked | 54% | 46% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), COPD (1.1% against 1.9%) and depression (9.5% against 14.3%). The practice's patients live in areas with an average deprivation score of 11.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.7% | 15.2% |
| Depression | 18+ yrs | 9.5% | 14.3% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.2% | 74.9% |
The Elmhurst Practice, South Woodford Health Centre, 114 High Road, South Woodford, London, E18 2QS. Phone: 020 8491 3310. Website: www.theelmhurstpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Queen Mary Practice | 0.0 km | 88% |
| Southdene Surgery | 0.4 km | 78% |
| The Shrubberies Medical Centre | 0.4 km | 82% |
| Glebelands Practice | 0.5 km | 97% |
| Rydal Group Practice | 1.2 km | 84% |
- Clayhall Group Practice (78% overall experience good)
- Glebelands Practice (97% overall experience good)
- Queen Mary Practice (88% overall experience good)
- Rydal Group Practice (84% overall experience good)
- Southdene Surgery (78% overall experience good)
- The Broadway Surgery (50% overall experience good)
- The Evergreen Surgery (90% overall experience good)
- The Shrubberies Medical Centre (82% overall experience good)
- Wanstead Place Surgery (74% overall experience good)
How do patients rate The Elmhurst Practice?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of The Elmhurst Practice as good, above the England figure of 77%. 73% found it easy to get through by phone.
How many patients are registered at The Elmhurst Practice?
4,609 patients were registered in September 2026, down 1.3% on a year earlier.
What is The Elmhurst Practice's CQC rating?
Good overall, published in March 2017.
How many GPs does The Elmhurst Practice have?
1.7 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,659 patients per GP against 2,171 across England.
Are appointments at The Elmhurst Practice face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Elmhurst Practice's phone number?
020 8491 3310.